Tanner McDonald
Lincoln,NE
Summary
Dynamic professional with extensive experience at Scheels Sporting Goods, excelling in customer service and team collaboration. Proven ability to enhance client satisfaction through creative problem-solving and effective communication. Skilled in time management and maintaining safety procedures, consistently achieving goals while fostering a positive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hardlines Sales Associate
Scheels Sporting Goods
Lincoln, NE
04.2024 - Current
- Greeted customers and provided exceptional customer service.
- Provided assistance to other associates during peak business hours.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Attended training sessions related to job duties or customer service techniques.
- Adhered to company policies regarding attendance, punctuality, dress code, and break times.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers in finding the products they wanted, including providing product information and making recommendations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Participated in weekly team meetings discussing sales goals, strategies.
- Described merchandise and explained use, operation and care.
Service Delivery Manager
Scheels Sporting Goods
Lincoln, NE
05.2023 - 04.2024
- Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
- Reviewed daily delivery schedules to determine orders, sequences of deliveries and special loading instructions.
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Coordinated with customers to plan efficient or special deliveries.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Handyman/Electrical Apprentice
Mcdonald Electrical
Sterling , Nebraska
05.2022 - 05.2023
- Replaced broken light switches and outlets.
- Operated hand and power tools to complete repairs.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Repaired outlets, circuit breakers and lights to restore electrical systems to functionality.
- Implemented troubleshooting techniques to resolve issue.
- Assembled flat-pack furniture according to instructions.
- Replaced burned-out light bulbs and performed basic electrical repairs.
Education
Associate of Science - Physical Therapy Assistant
Southeast Community College
Lincoln, Nebraska, NE12-2025
Skills
- Patient care
- Therapeutic techniques
- Medical terminology
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Communication skills
- Team cooperation
- Excellent written and verbal communication
- Professionalism
- Safety procedures
Certification
- Basic Life Support
- Course Completion: Using Blood Flow Restriction
- Course Completion: Foundations of Amputee Rehabilitation
Accomplishments
- All Star Football 2022
- All Conference Football Defense: 2019, 2020, 2021
- All State Football Defense: 2020, 2021
- Southeast Community College: Deans List
Timeline
Hardlines Sales Associate
Scheels Sporting Goods
04.2024 - Current
Service Delivery Manager
Scheels Sporting Goods
05.2023 - 04.2024
Handyman/Electrical Apprentice
Mcdonald Electrical
05.2022 - 05.2023
Associate of Science - Physical Therapy Assistant
Southeast Community College