Heather Holtzen
Pocatello,ID
Summary
Goal-oriented manager with distinguished experience in Hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
7
7
years of professional experience
Work History
Director of Sales
Holiday Inn Express & Suites
Pocatello, ID
10.2020 - Current
- Increased sales revenue by developing and implementing strategic plans and setting performance goals.
- Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
Front Desk Agent
Holiday Inn Express & Suites
Pocatello, ID
04.2019 - 10.2020
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Assistant Head Housekeeper
Holiday Inn Express & Suites
Pocatello, ID
04.2017 - 04.2019
- Improved guest satisfaction by promptly addressing concerns and ensuring cleanliness throughout the property.
- Managed housekeeping team effectively for timely room turnovers and consistent high-quality results.
- Streamlined inventory management with regular audits, reducing waste and optimizing supply usage.
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
Education
High School Diploma -
Century High School
Pocatello, IDSkills
- Sales and Marketing
- Revenue Growth
- Cold-calling
- Key account targeting
- Operations Management
- Customer Service
Timeline
Director of Sales
Holiday Inn Express & Suites
10.2020 - Current
Front Desk Agent
Holiday Inn Express & Suites
04.2019 - 10.2020
Assistant Head Housekeeper
Holiday Inn Express & Suites
04.2017 - 04.2019
High School Diploma -
Century High School