Heather Honea
Sarasota,FL
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
16
16
years of professional experience
Work History
Solutions Specialist
Petco Health And Wellness Inc
04.2020 - Current
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for Petco.
- Recommended new products and services to customers.
Companion Animal Department Manager
Petco Health And Wellness Inc
05.2019 - 04.2020
- Communicated effectively with team members, promoting collaboration towards shared goals of success within the department.
- Enhanced customer satisfaction by providing knowledgeable advice on pet care and products.
- Managed and engaged with staff during daily duties to monitor performance and adherence to policies and training.
- Boosted revenue through cross-merchandising efforts that highlighted complementary products and employee education.
Merchandising Manager
Petco Health And Wellness Inc
09.2017 - 05.2019
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Maintained point of sale (POS) system by inputting accurate inventory information.
Companion Animal Department Manager
Petco Health And Wellness Inc
02.2014 - 09.2017
- Increased sales through effective merchandising and attractive visual displays.
- Established a welcoming environment for customers and their pets, fostering loyalty and repeat business.
- Ensured proper pricing accuracy by regularly updating price tags according to company guidelines.
- Improved overall store cleanliness by implementing strict standards within the Companion Animal Department.
Aquatics Specialist
Petco Health And Wellness Inc
06.2012 - 02.2014
- Increased sales fostering a community of aquatics enthusiast by placing special order
- Improved water quality by conducting regular testing and adjusting chemical levels accordingly.
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
Cashier
Petco Health And Wellness Inc
10.2010 - 06.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Zookeeper
Sarasota Jungle Gardens
03.2008 - 10.2010
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Developed strong bonds with individual animals through positive reinforcement training techniques, promoting trust and cooperation.
- Ensured compliance with all regulations governing the ethical treatment of animals under zoo care standards.
- Enhanced visitor experience by conducting informative guided tours, explaining animal behaviors and habitats.
Education
High School Diploma -
Sarasota High School
Sarasota, FL06.2007
Skills
- Product Knowledge
- Customer Relationship Management
- Quality Assurance
- Recommending products
- Customer Service
- Teamwork and Collaboration
- Active Listening
- Friendly and Patient
Accomplishments
Consistently exceeded yearly goals and sales targets.
Regularly highlighted for positive feedback from customers during weekly district calls
References
Brittany Chandler
Previous Petco Store Manager
941-720-9229
Amanda Broomhead
Previous Petco Store Manager
508-567-9388
Stephanie Strausbaugh
Personal Reference
954-881-4462
Melinda Nagy
Previous Co-Worker
941-879-3019
Timeline
Solutions Specialist
Petco Health And Wellness Inc
04.2020 - Current
Companion Animal Department Manager
Petco Health And Wellness Inc
05.2019 - 04.2020
Merchandising Manager
Petco Health And Wellness Inc
09.2017 - 05.2019
Companion Animal Department Manager
Petco Health And Wellness Inc
02.2014 - 09.2017
Aquatics Specialist
Petco Health And Wellness Inc
06.2012 - 02.2014
Cashier
Petco Health And Wellness Inc
10.2010 - 06.2012
Zookeeper
Sarasota Jungle Gardens
03.2008 - 10.2010
High School Diploma -
Sarasota High School
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