Heather Howell
Blowing Rock,NC
Summary
Enthusiastic and driven candidate with proven experience in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and clients and creating pleasant work environment for staff. Knowledgeable in food safety, health code, and infection control practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FOH Manager
Stick Boy Kitchen
10.2020 - Current
- Oversaw daily front-of-house operations, ensuring exceptional customer service and operational efficiency.
- Trained and mentored staff on best practices for service excellence and menu knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to align with peak business hours, enhancing team productivity.
- Collaborated with kitchen team to streamline communication between front and back of house.
- Conducted regular performance evaluations, providing constructive feedback to improve service delivery.
- Analyzed customer feedback to identify areas for improvement in service quality and menu offerings.
- Led initiatives to enhance dining experience, resulting in increased customer satisfaction ratings.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
CNA
Glenbridge Health And Rehabilitation
04.2024 - 08.2025
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with personal hygiene tasks, promoting health and well-being for each resident.
- Monitored vital signs and reported changes to nursing staff, enhancing patient safety and care quality.
- Trained new staff on best practices for patient care, fostering a culture of excellence and teamwork.
- Implemented infection control measures, reducing the risk of illness among residents and staff.
- Advocated for residents' needs and preferences, strengthening relationships between caregivers and patients.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Supervisor, Chocolatier
Kilwins Chocolates
06.2016 - 09.2019
- Supervised chocolate production processes, ensuring adherence to quality standards and operational efficiency.
- Trained and mentored team members on best practices in production and customer service.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Resolved customer complaints effectively, enhancing brand reputation and loyalty among patrons.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
Associate of Science - Nursing
Caldwell Community College And Technical Institute
Hudson, NC05-2026
Skills
- Scheduling staff
- Complaint handling
- Hygiene standards
- Point of sale systems
- Policy enforcement
- Order accuracy
- Training and mentoring
- Team building
- Health and safety regulations
- Task delegation
- Hiring
- Teamwork and collaboration
Certification
- BLS Certified
Timeline
CNA
Glenbridge Health And Rehabilitation
04.2024 - 08.2025
FOH Manager
Stick Boy Kitchen
10.2020 - Current
Supervisor, Chocolatier
Kilwins Chocolates
06.2016 - 09.2019
Associate of Science - Nursing
Caldwell Community College And Technical Institute