Heather Hrovat
Clinton,IN
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
Kay Jewelers
Plainfield, IN
07.2019 - Current
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Retail Store Manager
Kay Jewelers
Effingham, IL
09.2018 - 07.2019
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Retail Store Manager
Osterman Jewelers
Terre Haute, IN
02.2017 - 09.2018
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
Retail Sales Associate/Assistant Manager
Osterman Jewelers
Terre Haute, IN
07.2014 - 02.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Associate of Applied Science - Early Childhood Education
Ivy Tech Community College of Indiana
Terre Haute, INHigh School Diploma -
West Vigo High School
West Terre Haute, IN05.2005
Skills
- Assignment Delegation
- Human Resources Oversight
- Mathematical Calculation and Reasoning
- Employee Motivation
- Customer Service Management
- Focus and Follow-Through
- Performance Assessment
- Sales Tracking
- Training Management
- Recruitment and Hiring
- Budget Control
- Team Leadership
- Decision Making
- Business Leadership
- Goal Setting
Timeline
Retail Store Manager
Kay Jewelers
07.2019 - Current
Retail Store Manager
Kay Jewelers
09.2018 - 07.2019
Retail Store Manager
Osterman Jewelers
02.2017 - 09.2018
Retail Sales Associate/Assistant Manager
Osterman Jewelers
07.2014 - 02.2017
Associate of Applied Science - Early Childhood Education
Ivy Tech Community College of Indiana
High School Diploma -
West Vigo High School
Similar Profiles
Carlos MagallanesCarlos Magallanes
Fourth Key holder at Kay Jewelers/ Signet JewelersFourth Key holder at Kay Jewelers/ Signet Jewelers
Alejandro RodriguezAlejandro Rodriguez
ASSISTANT STORE MANAGER at Kay Jewelers/Signet JewelersASSISTANT STORE MANAGER at Kay Jewelers/Signet Jewelers
Aubrey SammetAubrey Sammet
Store Manager/District Manager in Training at Kay JewelersStore Manager/District Manager in Training at Kay Jewelers
Jasmin HernandezJasmin Hernandez
Store Manager at Kay JewelersStore Manager at Kay Jewelers
Kristina GrunerKristina Gruner
Intern at Union HospitalIntern at Union Hospital