Heather Hultquist
Omaha,NE
Summary
At The Urology Group P.C., I excelled in surgery coordination and patient care, enhancing efficiency and patient satisfaction through meticulous organization and empathetic communication. Skilled in HIPAA compliance and office administration, I successfully streamlined operations, contributing to a supportive team atmosphere and improved patient recovery experiences. I am the lead surgical coordinator.
Overview
20
20
years of professional experience
Work History
Surgery Coordinator
The Urology Group P.C
07.2007 - Current
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Conducted thorough follow-ups with patients post-surgery to monitor progress and provide necessary support regarding their recovery.
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Meticulously maintained surgeon''s calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
- Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly.
- Assisted in the development of standardized protocols for surgery coordination, improving overall efficiency across multiple departments.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Assisted in the training and onboarding of new surgery coordinators, promoting a supportive team atmosphere and helping ensure consistent standards of care.
- Communicated with patients on phone and in person to enter and update medical history in database.
- Coordinated post-operative care plans with nursing staff to ensure a smooth transition from surgery to recovery for each patient.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
Medical Assistant
The Urology Group P.C
02.2005 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved clinical workflow with introduction of electronic health records system.
Education
Associate of Applied Science - Medical Assistant
Vatterott
73rd Dodge06-2002
High School Diploma -
South High School
4519 S 24th05-1999
Skills
- HIPAA Compliance
- Patient check-in
- Patient coordination
- Office Administration
Timeline
Surgery Coordinator
The Urology Group P.C
07.2007 - Current
Medical Assistant
The Urology Group P.C
02.2005 - Current
Associate of Applied Science - Medical Assistant
Vatterott
High School Diploma -
South High School
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