HEATHER KLOSTER
Mason City
Summary
Surgery Coordinator with significant experience at East Village Foot and Ankle Surgeons, specializing in patient scheduling and insurance verification. Demonstrated success in improving operational efficiency while maintaining HIPAA compliance. Skilled in managing medical records and facilitating clear communication with patients, enhancing overall healthcare delivery.
Overview
27
27
years of professional experience
Work History
Surgery Coordinator
East Village Foot and Ankle Surgeons
Mason City
01.2022 - Current
- Coordinated scheduling for surgical procedures and managed patient flow.
- Maintained accurate medical records and updated patient information systems.
- Collaborated with surgeons and nursing staff to ensure operational efficiency.
- Assisted patients with pre-operative instructions and post-operative care guidelines.
- Communicated effectively with patients regarding appointment details and changes.
- Informed patients of payment policies, collected insurance information and verified benefits.
- Maintained patient records in accordance with HIPAA regulations and monitored office compliance with all applicable laws.
- Arranged and scheduled post-operative visits during appropriate timeframe after surgery.
Medical Assistant
MercyOne NI Heart Center
Mason City
01.2021 - 01.2022
- Assisted healthcare providers with patient intake and documentation processes.
- Prepared examination rooms and ensured necessary supplies were available.
- Maintained accurate patient records in electronic health record systems securely.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Medical Assistant
Community Health Center
Mason City
06.2020 - 01.2021
- Assisted healthcare providers with patient intake and documentation processes.
- Prepared examination rooms and ensured necessary supplies were available.
- Maintained accurate patient records in electronic health record systems securely.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Medical Assistant
Prairie Ridge Integrated Behavioral Healthcare
08.2017 - 04.2020
- Screened patients before they saw their provider, took vitals and charted them, went over medications with patients, asked if there were any current problems, passed all information over to their provider before taking them into the exam room, handled all incoming and outgoing phone calls in regards to patient concerns
Residential Admission Coordinator
Prairie Ridge Integrated Behavioral Healthcare
06.2014 - 07.2017
- Screen substance abuse evaluations sent from outside agencies and made sure they were appropriate for the twenty-eight day in-patient substance abuse treatment program, called the outside agencies to schedule bed dates for the patients to come in for residential, gave the appropriate information as to what the patient could or could not have when they came in for treatment, met with the patient when they arrived and answered any questions they had and got all of their information entered into our system, answered and returned phone calls in regards to any questions about the residential program
Medical Assistant
Mercy One Regency
05.2007 - 07.2009
- Blood draws, urine test, lab orders, filled in for reception, checked in patients, answered phone calls and transferred them to the appropriate department, scheduled appointments
Administrative Assistant
Radiologist of North Iowa Billing Office
06.1999 - 09.2003
- Answered phone calls, assisted with billing, assisted the administrator with daily tasks that needed to be done
Education
Associates of Science Degree - Medical Assistant
Kaplan University
01.2007
High School Diploma -
Newman Catholic High School
01.1997
Skills
- Patient scheduling and insurance verification
- Medical record management
- Pre-operative assistance
- HIPAA compliance
- Healthcare administration
Timeline
Surgery Coordinator
East Village Foot and Ankle Surgeons
01.2022 - Current
Medical Assistant
MercyOne NI Heart Center
01.2021 - 01.2022
Medical Assistant
Community Health Center
06.2020 - 01.2021
Medical Assistant
Prairie Ridge Integrated Behavioral Healthcare
08.2017 - 04.2020
Residential Admission Coordinator
Prairie Ridge Integrated Behavioral Healthcare
06.2014 - 07.2017
Medical Assistant
Mercy One Regency
05.2007 - 07.2009
Administrative Assistant
Radiologist of North Iowa Billing Office
06.1999 - 09.2003
Associates of Science Degree - Medical Assistant
Kaplan University
High School Diploma -
Newman Catholic High School