Tracy Olsen
Maple City,MI
Summary
Accomplished Surgery Coordinator with a proven track record at The Center for Plastic Surgery, adept in patient coordination and HIPAA compliance. Excelled in maintaining accuracy and security of patient data, enhancing pre- and post-operative care through effective collaboration. Skilled in office administration and patient relations, consistently improving patient satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Surgery Coordinator
The Center for Plastic Surgery
05.2014 - Current
- Documented and collected patient data in [Software] to maintain accuracy and security.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Maintained professional and technical knowledge by attending educational workshops, reviewing publications and participating in professional societies.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
Sandwich Artist
The Village Cheese Shop
06.2017 - 10.2024
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Operated manual and electric appliances to peel, slice, and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
Waitress
Bluebird
08.2006 - 06.2017
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
Medical Assistant
Saunders Dermatology
05.2012 - 05.2014
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Associate of Applied Science - Health Care Administration
Ferris State University
Big Rapids, MI06-2005
Skills
- Insurance pre-certification
- Office administration
- OR time blocking
- Medical coding
- Patient coordination
- Insurance verification
- Surgical log maintenance
- HIPAA compliance
- Patient counseling
- Scheduling expertise
- Cost advising
- Payment collection
- Insurance pre-certifications
- Patient relations
Timeline
Sandwich Artist
The Village Cheese Shop
06.2017 - 10.2024
Surgery Coordinator
The Center for Plastic Surgery
05.2014 - Current
Medical Assistant
Saunders Dermatology
05.2012 - 05.2014
Waitress
Bluebird
08.2006 - 06.2017
Associate of Applied Science - Health Care Administration
Ferris State University
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