Summary
Overview
Work History
Education
Skills
Timeline
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Anais Garcia

Port Arthur,TX

Summary

Dynamic Surgery Coordinator at Doctors Hospital at Renaissance Health System, adept at optimizing scheduling processes to reduce patient wait times. Bilingual and detail-oriented, I excel in insurance verification and patient education, enhancing overall patient experience while ensuring compliance with HIPAA regulations. Proven ability to collaborate effectively with medical teams for seamless care delivery.

Overview

16
16
years of professional experience

Work History

Surgery Coordinator

Doctors Hospital at Renaissance Health System
Edinburg, TX
01.2021 - 09.2025
  • Assisted with scheduling surgical procedures and coordinating patient appointments.
  • Maintained accurate patient records and updated surgical documentation as needed.
  • Communicated effectively with medical staff to ensure readiness for upcoming surgeries.
  • Supported pre-operative patient education, clarifying procedures and answering questions.
  • Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
  • Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
  • Documented and collected patient data in Software to maintain accuracy and security.
  • Meticulously maintained surgeon''s calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
  • Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
  • Ensured timely insurance verifications and authorizations, preventing delays in scheduled procedures.
  • Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
  • Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
  • Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order.
  • Checked patients in and out and collected payments.
  • Verified insurance coverage and obtained pre-authorizations.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Assisted with medical coding and billing tasks.
  • I am bilingual (English and Spanish speaking)
  • Work well with team members.
  • I am punctual.

Assistant Manager

Family Dollar
12.2009 - 05.2017
  • Assisted in managing daily store operations, ensuring smooth workflow and customer satisfaction.
  • Coordinated staff schedules, optimizing labor resources to meet customer demand effectively.
  • Implemented merchandising strategies to enhance product visibility and drive sales performance.
  • Trained new team members on store policies, procedures, and customer service standards.
  • Monitored inventory levels, conducting regular stock audits to maintain optimal supply levels.
  • Resolved customer inquiries and concerns promptly, improving overall shopping experience.
  • Developed promotional displays in line with corporate guidelines to attract customers effectively.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Enhanced team productivity by streamlining operational processes.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Medical Assistant

Valley Pulmonary Group
McAllen, TX
07.2017 - 12.2020
  • Assisted in patient intake procedures, ensuring accuracy in medical history documentation.
  • Managed appointment scheduling and coordinated patient follow-ups for optimal workflow.
  • Prepared examination rooms, maintaining cleanliness and organization for efficient operations.
  • Supported physicians during examinations by preparing necessary instruments and materials.
  • Educated patients on medication usage and health management to enhance compliance.
  • Conducted routine lab tests and processed specimens, adhering to safety protocols.
  • Collaborated with healthcare team to streamline communication and improve patient care delivery.
  • Maintained electronic health records (EHR) systems, ensuring data integrity and confidentiality compliance.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Measured patient spirometry.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

The University of Texas Rio Grande Valley
Edinburg, TX

South Texas College
McAllen, TX

High School Diploma -

Nikki Rowe Hogh School
McAllen, TX
05.2008

Skills

  • Bilingual (English and Spanish speaking and writing)
  • Punctual to work
  • Great with teammates
  • Accepts good criticism
  • Fast learner
  • HIPAA compliance
  • Patient check-in
  • Patient coordination
  • Office administration
  • Insurance verification
  • Patient counseling
  • Testing coordination
  • Medical coding
  • OR time blocking
  • Cost advising
  • Scheduling expertise
  • Insurance pre-certification
  • Following up with patients
  • Facility coordinating
  • Maintaining confidentiality
  • Obtaining authorizations
  • Educating patients
  • Verifying insurance
  • Data entry proficiency
  • Payment collection
  • Schedule coordination
  • EHR systems expertise
  • Calendar management
  • Correspondence writing
  • Insurance pre-certifications
  • Pre-authorization management
  • Copay collecting
  • Documentation scanning
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Collaboration and teamwork
  • Adaptable and flexible
  • Reliability
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Decision-making
  • Organization and time management
  • Cash handling
  • Detail-oriented
  • Electronic health records
  • Clinical documentation
  • Relationship building
  • Patient scheduling
  • Documentation and recordkeeping
  • Computer proficiency
  • Patient registration
  • Insurance authorizations
  • Team building
  • Data entry
  • Filing systems
  • Task prioritization
  • Patient care coordination
  • Self motivation
  • Staff leadership
  • Scheduling tests and procedures
  • Medical terminology
  • Interpersonal skills
  • Documentation review
  • Clerical skills
  • Appointment scheduling
  • Professionalism
  • Office coordination
  • Interpersonal communication
  • Document preparation
  • Patient referral
  • Payment scheduling and collection

Timeline

Surgery Coordinator

Doctors Hospital at Renaissance Health System
01.2021 - 09.2025

Medical Assistant

Valley Pulmonary Group
07.2017 - 12.2020

Assistant Manager

Family Dollar
12.2009 - 05.2017

The University of Texas Rio Grande Valley

South Texas College

High School Diploma -

Nikki Rowe Hogh School

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Anais Garcia