Yadira Rodriguez
Phoenix,AZ
Summary
Compassionate Surgery Coordinator with over two years of experience dedicated to enhancing patient care through exemplary healthcare practices, compliance standards, and operational efficiency. Recognized for exceptional problem-solving abilities and clear communication skills, complemented by a positive and engaging demeanor. Proficient in ICD-10 and CPT coding, with a strong aptitude for multitasking while maintaining composure in high-pressure environments. Eager to contribute enthusiasm and expertise to a dynamic medical office, fostering a supportive atmosphere for patients and staff.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Surgery Coordinator
Abrazo Medical Group
Phoenix, AZ
12.2023 - Current
- Facilitated patient scheduling processes via direct phone interactions and in-office management to optimize appointment flow.
- Coordinated interactions among surgeons, endoscopy personnel, and patients to support seamless execution of surgical procedures.
- Implemented process improvements for pre-operative patient assessments, enhancing accuracy and efficiency in patient care.
- Trained new staff members on scheduling protocols and electronic health record systems, fostering team competency.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Directed and answered telephone calls, delivering accurate office information and assisting with customer questions.
- Facilitated patient interactions by providing information, addressing inquiries, and coordinating appointment scheduling.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Coordinated with facilities to set up surgeries for 4 gastroenterologist doctors while being in clinic.
Front Office Lead
Arizona Wellness Center For Women
Phoenix, AZ
05.2018 - 12.2023
- Created obstetrics financial package for OBs.
- Verification of insurance benefits.
- Coordinated patient scheduling, check-in, and check-out.
- Enhanced office productivity by handling high volume of callers per day.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained current and accurate medical records for patients.
- Collected co-payments or deductibles from patients for visits and completed daily cash deposits to secure funds.
- Barcoding important medical documents and scanning into Athena system.
- Collecting mail and sorting to designated areas.
- Creating a nurturing and welcoming environment for mothers to be.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
Day Porter
Integrity Commercial Cleaning
Phoenix, AZ
08.2017 - 05.2018
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Checked inventory levels for cleaning products and placed orders to restock.
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Demonstrated commitment through impeccable attendance and quality performance.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
Youth Care Worker
Southwest Key Programs
Phoenix, AZ
05.2012 - 05.2016
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Worked alongside or covered for shift leader when required.
Skills
- Medical Office Support
- Sensitive Information Handling
- High-Volume Environment
- Bilingual
- HIPAA compliance
- Patient coordination
- Procedure preparation
- Insurance pre-certification
- OR time blocking
- Facility coordinating
- Obtaining authorizations
- Educating patients
- Patient relations
- Schedule coordination
- Insurance pre-certifications
- Documentation scanning
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Adaptable and flexible
- Active listening
- Effective communication
- Decision-making
- Detail-oriented
- Patient education
- Relationship building
- Clinical documentation
- Patient scheduling
- Flexible schedule
- Insurance authorizations
- Data entry
- Patient care coordination
- Scheduling tests and procedures
- CPR certified
Certification
- First Aid/CPR Certified
Timeline
Surgery Coordinator
Abrazo Medical Group
12.2023 - Current
Front Office Lead
Arizona Wellness Center For Women
05.2018 - 12.2023
Day Porter
Integrity Commercial Cleaning
08.2017 - 05.2018
Youth Care Worker
Southwest Key Programs
05.2012 - 05.2016