Amber Jackson
Tacoma,WA
Summary
Experienced Surgery Coordinator with a strong background in managing and coordinating surgical procedures. Proven ability to effectively communicate with patients, surgeons, and medical staff to ensure smooth and efficient operations. Skilled in scheduling surgeries, coordinating pre-operative preparations, and ensuring all necessary resources are in place. Dedicated to providing exceptional patient care and maintaining a high level of professionalism in a fast-paced healthcare environment. Ready to contribute expertise and organizational skills to a Surgery Coordinator position that values efficiency, attention to detail, and patient satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Surgery Coordinator
Sound Retina PS
02.2024 - Current
- Coordinate and schedule surgeries, procedures, and follow-up appointments as directed by physicians
- Effectively communicate with patients, physician offices, and staff at the Surgery Center and hospitals to provide prompt and accurate information
- Collecting the necessary documentation from patients and ensuring all required consent signatures are obtained
- Obtaining prior authorization and verifying insurance either directly or by coordinating with an authorization team
- Utilizing appropriate EHR software to organize and indicate all necessary information to coordinating facilities
- Maintaining detail-oriented, organized, and necessary documentation and records
- IQueue and Epic EHR
Scheduling Specialist
KITSAP MENTAL HEALTH
04.2018 - Current
- Schedule and coordinate appointments with providers and group therapies and maintain
- Maintain and coordinate multiple provider calendars
- Operate multi-line telephone to answer, screen, or forward calls, taking messages, or scheduling appointments
- Provide and direct clients and / or family to community resources
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to destinations
- Transmit information or documents to internal providers for client communication
- Hear and resolve complaints from clients or the public
- File and maintain records, collect, sort, distribute, or prepare mail, messages, and / or courier
- Maintain HIPPA policy and provide information on rights to privacy
- Use of EHR's such as Profiler and CredibleE-Commerce Manager
E-Commerce Manager
Safeway
11.2022 - 06.2023
- Creating / maintaining department schedule
- Adhering and exceeding market statistic expectations
- Providing team members daily / weekly metrics with feedback and areas of opportunity
- Attending and participating in weekly management meetings
Receptionist / Customer Advocate
SAFELITE AUTOGLASS
11.2015 - 03.2018
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Solicit sales of new or additional services or products
- Maintain a log of financial records, receipts, invoices, and balances
- Create spreadsheets to maintain monthly records for quality, service, and retention metrics
- Provide courier services relating to products and / or shop needs
Cocktail Server / Bartender
PORT MADISON ENTERPRISES
09.2008 - 09.2014
- Serve cocktails, other beverages to player tables and slot machines
- Provide excellent customer service
Technical Support Supervisor
WDS GLOBAL
05.2006 - 07.2008
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work
Claims Processor
FIRST CHOICE HEALTH NETWORK
12.2000 - 12.2007
- Electronic processing of health insurance claims
- Identifying coding errors and processing rebills
- Compliance with protected health information
- Use of EHR software
- Clean and concise communication with internal employees, providers, and patients
- Effectively explaining benefits and implementation of Deductibles, Coinsurance, Copays, OOP, and Maximum Benefits
- Effectively explaining the differences in HMO, PPO, POS, and FFS plans
Education
A.A.S -
Olympic College
Bremerton, WA06.1992
Diploma -
Bremerton High School
Bremerton, WA06.1992
Skills
- Microsoft Outlook
- Windows
- ICD-10
- Typing
- Customer service
- Microsoft Office
- CPT coding
- HIPAA
- Conflict management
- Adobe Acrobat
- ICD coding
- ICD-9
- Front desk
- Medical terminology
- Clerical experience
- Organizational skills
- Insurance Verification
- Technical support
- Communication skills
- Computer skills
- EMR systems
- Order entry
- Microsoft Word
Certification
Driver's License, 10/01/23, 06/01/29
Timeline
Surgery Coordinator
Sound Retina PS
02.2024 - Current
E-Commerce Manager
Safeway
11.2022 - 06.2023
Scheduling Specialist
KITSAP MENTAL HEALTH
04.2018 - Current
Receptionist / Customer Advocate
SAFELITE AUTOGLASS
11.2015 - 03.2018
Cocktail Server / Bartender
PORT MADISON ENTERPRISES
09.2008 - 09.2014
Technical Support Supervisor
WDS GLOBAL
05.2006 - 07.2008
Claims Processor
FIRST CHOICE HEALTH NETWORK
12.2000 - 12.2007
Diploma -
Bremerton High School
A.A.S -
Olympic College
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