Racquel Jackson
Practice Coordinator 3
San Francisco,CA
Summary
Accomplished Practice Coordinator with a proven track record at UCSF Medical Center, adept in patient care coordination and optimizing practice operations. Skilled in Apex(Epic) and Microsoft Suite, with a commitment to exceptional customer service. Demonstrates strong organizational abilities and a compassionate approach to patient interactions, enhancing patient satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Practice Coordinator 3 (General Surgery)
UCSF Medical Center
08.2023 - Current
- Surgery scheduler responsible for three providers ( Dr. Hobart Harris, Dr. Matthew Lin, and Dr. Andrew Mark Posselt). Duties includes: Manage providers calendar, schedule surgeries, CRM messages, telephone encounters, referrals, Apex In- Basket, filing, authorizations, and billing.
- Create a welcoming environment by providing excellent customer service to patients via phone calls, scheduling appointments, and in-person encounters. Initiate communication with patients and engage in a professional way.
- Accountable for timely and accurate responses to authorization request. Communicate to insurance companies in a timely manner to ensure optimum care for all patients.
- Demonstrate PRIDE values at work while protecting patient privacy and promoting a secure environment.
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Implement successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Establish and maintain effective communication with staff, physicians and community organizations to promote high quality patient care.
Medical Assistant (Head & Neck Surgery)
Kaiser Permanente
06.2020 - 08.2023
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Explained procedures to patients with compassion to help reduce anxieties and increase patient cooperation to promote positive outcomes.
- Completed routine checks and diagnostic testing by collecting and processing specimens.
- Obtained patient medical history, medication information, symptoms, and allergies.
Clerk
United States Postal Service, USPS
01.2016 - 06.2020
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Education
Medical Administrative Assistant Certificate -
Jewish Vocational Services (JVS)
San Francisco, CA08.2023
Medical Assistant Certificate -
Unitek College - Fremont
Fremont, CA06.2019
Skills
- Apex( Epic)
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Microsoft Word
- Microsoft Power Point
- Zoom
Timeline
Practice Coordinator 3 (General Surgery)
UCSF Medical Center
08.2023 - Current
Medical Assistant (Head & Neck Surgery)
Kaiser Permanente
06.2020 - 08.2023
Clerk
United States Postal Service, USPS
01.2016 - 06.2020
Medical Administrative Assistant Certificate -
Jewish Vocational Services (JVS)
Medical Assistant Certificate -
Unitek College - Fremont
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