Open To Work
Brennita Dixon
Pinnacle Orthopaedics
Smyrna,GA
Work Preference
Job Search Status:
Open to workDesired Job Title
Human Resources SpecialistWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation:
Smyrna, GAAtlanta, GAMarietta, GAOpen to relocation:
YesImportant To Me
Company CultureCareer advancement13
years of professional experience
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Surgery Coordinator
3 Years 2 Months- Meticulously maintain surgeons' calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
- Collaborate with surgeons, nurses, medical staff, and external offices to resolve scheduling and administrative issues, ensuring seamless communication during surgical operations.
- Coordinate with facilities and schedule approximately 100+ surgeries and procedures per month.
- Streamline pre-operative assessments by implementing standardized checklists to enhance efficiency and safety.
- Led training sessions for new staff on surgical protocols and scheduling systems to improve team performance.
- Analyze workflow patterns to identify bottlenecks in scheduling, driving initiatives for continuous improvement.
- Document and collect patient data in eClinicalWorks and Surgimate to maintain accuracy and security.
- Contribute to departmental goal-setting initiatives aimed at improving patient outcomes and satisfaction rates following surgeries.
- Coordinate testing, labs and other diagnostic data for proper clearance prior to surgery.
- Assist in the development of standardized protocols for surgery coordination, improving overall efficiency across multiple departments.
MRI Tech Assist.
7 Months- Coordinated scheduling and daily departmental workflow, enhancing operational efficiency and ensuring timely service delivery.
- Maintained accurate documentation, ensuring compliance with operational and safety standards.
- Coordinated communication among patients, providers, and staff while managing administrative and organizational tasks in a fast-paced environment.
Medical Assistant
6 Months- Managed scheduling, patient intake, medical history and vital sign measurement, insurance verification, correspondence, and documentation, while maintaining accuracy, confidentiality, and attention to detail to support efficient administrative operations.
- Mentored junior medical assistants in clinic protocols and best practices for patient care.
- Facilitated onboarding processes while maintaining confidential records and providing professional service to new hires.
- Managed approximately 30 incoming calls and faxes per day from patients' families.
Pharmacy Technician
1 Year 3 Months- Managed approximately 50 incoming calls and electronic prescriptions daily while coordinating the verification and fulfillment of 50+ prescriptions in a high-volume community retail pharmacy environment, demonstrating organization, accuracy, and the ability to prioritize competing demands.
- Processed confidential information and insurance documentation, ensuring accuracy and compliance with established standards to support patient care.
- Supported daily operations by multitasking effectively, maintaining thorough documentation, and delivering excellent customer service.
Medical Assistant Intern
11 Months- Coordinated scheduling, front desk operations, documentation, and records management to enhance office workflow.
- Assisted with billing and compliance-related documentation to ensure accurate and timely processing.
- Assisted with billing, documentation, and compliance-related administrative responsibilities.
- Verified eligibility, benefits, and coverage information and documented results accurately.
- Processed payments and maintained accurate financial records.
- Supported providers and staff in administrative and operational activities to facilitate patient care.
Training Coordinator
1 Year- Facilitated and coordinated training- related and administrative activities, maintained accurate employee development records, and trained and mentored up to 5 newly hired personnel to support effective onboarding, compliance, and operational efficiency.
- Conducted follow-up evaluations and tracked employee progress, ensuring effective employee development and training outcomes.
- Maintained employee training records, attendance tracking, onboarding documentation, and performance documentation while ensuring compliance with organizational policies.
Lead Cashier
1 Year 4 Months- Managed cashier scheduling and front-end staffing across multiple operational areas to support business needs, workflow efficiency, and adequate employee coverage.
- Supervised front-end associates, delivering coaching and training to enhance performance and service quality.
- Coordinated employee coverage and communicated staffing needs to maintain efficient departmental operations.
- Coordinated staffing coverage and communicated needs to optimize departmental operations and ensure consistent service.
- Resolved employee and customer issues through sound judgment and effective communication, maintaining operational integrity.
- Supported enforcement of company policies and procedures while maintaining operational accuracy and accountability.
92Y Supply Specialist
2 Years 2 Months- Prepared administrative reports and maintained documentation for 40+ hand receipts to enhance operational tracking and support decision-making.
- Coordinated logistics, procurement, and inventory management, facilitating communication across teams and departments.
- Demonstrated leadership, organization, accountability, discretion, and adaptability while managing high-value assets in high-pressure environments.
- Managed high-value assets in high-pressure environments, demonstrating leadership and accountability.
Office Assistant
2 Years 1 Month- Coordinated scheduling, documentation, event planning, records management, and office communication to enhance operational efficiency.
- Organized documentation and maintained spreadsheets to ensure accuracy in administrative operations.
- Supported staff with daily administrative tasks, ensuring professionalism, confidentiality, and meticulous attention to detail.
Education
Master of Science - Organizational Leadership- HR Management
Master of Science - Healthcare Management
Bachelor of Science - Healthcare Management
Skills
HR administration exposure
Training & onboarding
Employee Development
Personnel documentation
Records management
Document management
Data management
Workflow coordination
Office administration
Surgical Operations Support
Surgical Scheduling Management
Microsoft Office
Outlook
HRIS Exposure
Patient Coordination
Conflict Management
Accomplishments
Supported the implementation of a new EHR system by helping staff learn and adapt to new workflows, addressing questions and concerns, and coordinating follow-ups to promote a smooth transition.
Timeline
Surgery Coordinator
Pinnacle Orthopaedics
08.2023 - Current
MRI Tech Assist.
Wellstar Health System
10.2022 - 05.2023
Medical Assistant
Premier Pediatric Associates
03.2022 - 09.2022
Medical Assistant Intern
Lodestar - Tara Gynecology
01.2021 - 12.2021
Pharmacy Technician
Walgreens
11.2020 - 02.2022
Training Coordinator
Whole Foods
09.2020 - 09.2021
Lead Cashier
Home Depot
05.2018 - 09.2019
92Y Supply Specialist
U.S. Army
08.2015 - 10.2017
Office Assistant
Mundy’s Mill High School
04.2013 - 05.2015
Southern New Hampshire University
Master of Science from Organizational Leadership- HR Management
American InterContinental University
Master of Science from Healthcare Management
American InterContinental University
Bachelor of Science from Healthcare Management