Heather Hume
Corona,CA
Summary
Objective: To acquire a position with a professional company that recognizes the value of an experienced sales manager and or sales person with a large customer base, who is also aggressive in the development of new clients and markets. Said company must have the necessary competitiveness with the desire and means to grow. A direct importer/manufacturer is a must, thus the ability to provide clients with products that are delivered on-time, and are up to date with current market needs and design trends. Highly motivated sales associate with extensive customer service and sales experience.
Self-motivated Territory Sales Manager with 24-year background in managing accounts for assigned territories and selling products ethically and with market-driven approaches. Skillfully enhance distribution and availability of products to achieve targeted territorial growth.
Overview
29
29
years of professional experience
Work History
Territory Sales Manager
Marblex Corp.
Anaheim, CA
03.2024 - Current
- Developed and maintained strong relationships with key clients, ensuring satisfaction and retention.
- Executed territory sales strategies to achieve revenue targets and enhance market presence.
- Analyzed customer feedback and market trends to inform product offerings and service enhancements.
- Conducted regular training sessions for team members on effective sales techniques and product knowledge.
- Collaborated with cross-functional teams to streamline operations and improve service delivery processes.
Territory Sales Manager
Pera Tile
Compton, CA
03.2019 - 02.2024
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Established and maintained 50+ accounts over 21/2 years, expanding territory by 33% over last years revenue.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Attracted ne clientele and developed customer relationships by hosting product-focused events.
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Applied relationship-driven strategies to lock in Retail sales worth more than $500,000. in yearly revenue.
- Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 8% or higher.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Tracked changing product lines to effectively meet dynamic market demands.
- Expanded product distribution by adding more than 10 new distribution points in region.
Territory Sales Manager
Marblex Corp.
Anaheim, CA
03.2018 - 03.2019
- Presented products and services to customers who have shown interest.
- Carefully analyzed data to determine most effective sales strategies to increase revenue.
- Created sample department for marketing products to retail clients.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Conducted Product Knowledge seminars to educate clients and familiarize sales staff in regards to materials offered.
- Serviced accounts on regular basis to propose new products or services and maximize revenue by 6-10% annually.
- Visited customer locations to determine needs, set up marketing displays and provide training.
- Identified and qualified accounts to assess market potential.
- Open new accounts on regular basis to provide additional revenue and expand territory.
Territory Representative
Emser Tile
Corona, CA
12.2013 - 01.2017
- Outside Sales, increased amount of volume customers were buying and increased customer base.
- Stone selection and outsource management.
- Re-introducing bagel accounts back to company to increase sales volume.
- Reset Retailers with current products to include tile, stone, and displays.
- Sold truckloads of product to increase profitability and volume.
- Surpassed annual quota by 8%.
- Negotiated prices, terms of sales and service agreements.
- Evaluated current service needs and product satisfaction levels with established customers.
- Carefully analyzed data to determine most effective sales strategies to increase profitability with higher sales margins of 22-32 %.
- Met with customers to address concerns and provide answers to inquiries.
- Presented products and services to customers who have shown interest.
- Contacted customers as soon as issues arose to immediately find resolution before problems escalated.
- Serviced accounts on regular basis to propose new products or services and maximize revenue.
- Identified and analyzed key competitors and related products.
Investor/Owner Foreclosure Buyer
Ad-Alliance
Lake Havasu City, Arizona
09.2010 - 09.2013
- Purchased Foreclosed Homes in order to resale for profit.
- Worked closely with team and directed immediate decisions.
- Responsible for creative design for prominent projects.
- Supported Chief Operating Officer with daily operational functions.
- Operations manager to oversee all aspects of remodel.
Owner And Operator
Heatherstone
Corona, Ca
09.2007 - 09.2010
- Provided outstanding customer service.
- Introduced Natural Stone products to large client base.
- Took 20 year background to own my own company.
- Direct Importer and Outsource capabilities
- Warehouse work such as forklift driver, loading customers, etc.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
Sales Representative, District Sales Manager
Big Pacific L.L.C
Anaheim, CA
- 09.2007
- Developed a comprehensive training program for new sales associates.
- Trained all incoming sales team members.
- Increased revenues by 420% within the first year as Sales Manager.
- Increased Inventory by obtaining new customer base to support the demand of Natural Stone products.
- Increased regional sales by over 33% within the first year.
- Contacted customers by phone and email in response to inquiries.
- New product development.
- Marketing materials development.
Design Center Manager
Interceramic Tile & Stone
Anaheim, CA
- 09.2004
- Relocating my clients and development of new relationships with design centers, model home designers, interior design firms, general contractors, tract/production homes, tile dealers, installation contractors.
- Stone selection and outsource management.
- Customer service employee training.
- Warehouse employee training.
- New product development.
- Marketing materials development.
- Freight management /sourcing.
Sales Representative/ Sales Support
Laufen International
Cathedral City, CA
11.1997 - 04.2001
- Maintain client relationships with architectural firms, model home designers, general contractors, fabricators, tile/stone dealers, custom builders & interior designers/firms.
- Stone selection.
- Quality control
- Material inspection.
- Product sampling.
- Market analysis & development.
- Introduction/ presentation of new material.
Education
High School Diploma -
Norco Senior High School
Norco1986
Skills
- Top-rated sales performance
- Account management
- Negotiation skills
- Creative design
- Product development
- Outside/Inside Sales
- Quality control
- New account management
- Product knowledge workshops
- People skills
- Inventory control
- Communication skills
- Developer of new clientele
- Customer Trend Analysis
- Operating Procedures and Policies
- Advertising Campaigns
- Lead Identification and Generation
- Sales Projections
- Decision Making
- Sales Quota Management
- Customer Service
- Networking Events
- Customer Complaint Resolution
- Product and Service Promotion
- Relationship Building
- Bid Request Management
- Territory expansion
- Territory growth
- Business growth and retention
- Sales closing
Timeline
Territory Sales Manager
Marblex Corp.
03.2024 - Current
Territory Sales Manager
Pera Tile
03.2019 - 02.2024
Territory Sales Manager
Marblex Corp.
03.2018 - 03.2019
Territory Representative
Emser Tile
12.2013 - 01.2017
Investor/Owner Foreclosure Buyer
Ad-Alliance
09.2010 - 09.2013
Owner And Operator
Heatherstone
09.2007 - 09.2010
Sales Representative/ Sales Support
Laufen International
11.1997 - 04.2001
Design Center Manager
Interceramic Tile & Stone
- 09.2004
Sales Representative, District Sales Manager
Big Pacific L.L.C
- 09.2007
High School Diploma -
Norco Senior High School