Heather Irlam
manager
Struthers,OH
Summary
Dynamic General and Operations Manager with a proven track record in steering operations and inspiring team members through the articulation of a clear vision and strategic objectives. Expertise in holding teams accountable to drive results while effectively identifying and eliminating barriers to success. Committed to implementing Lean processes and championing continuous improvement initiatives that enhance operational efficiency. A versatile leadership style fosters high levels of engagement and collaboration among team members, driving collective success.
Overview
12
12
years of professional experience
Work History
General Manager
Southern Rock Restaurants
Youngstown, OH
11.2023 - 01.2026
- Directed operational strategies to enhance efficiency and streamline processes across multiple departments.
- Led cross-functional teams in executing high-impact projects, ensuring timely delivery within scope and budget constraints.
- Established key performance indicators (KPIs) to measure success and facilitate data-driven decision-making processes.
- Spearheaded change management initiatives, promoting a culture of innovation and adaptability among team members.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
PEC Management
Chippewa, Pa
06.2021 - 11.2023
- Directed operational strategies to enhance efficiency and streamline processes.
- Developed training programs for staff, fostering professional development and enhancing overall team capability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented performance metrics to monitor team productivity and drive continuous improvement initiatives.
- Collaborated with senior leadership to align departmental goals with organizational objectives and growth strategies.
- Managed budgeting and resource allocation to optimize project outcomes while maintaining cost controls.
Manager
Pampered Palate Cafe & Bistro
Meadville, Pa
04.2019 - 06.2021
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
- Resolved problems, provided open communication, and recommended discipline and terminations.
- Set forward-thinking policies to meet business needs and boost team success.
- Monitored and adjusted staff schedules based on business requirements.
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
Front End Manager
Giant Eagle
Meadville, Pa
06.2016 - 05.2019
- Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience.
- Prepared weekly schedules for cashiers, maintaining adequate coverage at peak shopping times.
- Coached employees on cashier job functions and provided cross-training for other front-end positions.
- Balanced daily deposits and safe counts as required and prepared bank deposits.
- Trained new employees in all aspects of office practices and procedures.
- Managed store independently in absence of store manager or assistant manager.
- Obtained compliance with company policies and procedures in processing transactions with customers.
- Evaluated customer issues and complaints and developed amicable solutions.
Home health aid
Interim Home Health
Meadville, Pa
01.2014 - 06.2017
- Notified family and the doctor of any change to patient condition.
- Helped patients choose appropriate clothing for activities and weather and assisted with dressing and undressing.
- Transported patients to and from doctor's appointments, errands, and other activities.
- Ensured patients' homes were safe, clean, and in optimal condition for mobility.
- Prepared meals for patients, taking into account special food restrictions and diets.
- Bathed, groomed, toileted, dressed, and fed patients and provided emotional and psychological support to patients.
- Assisted patients with activities of daily living (ADLs), including bathing, running errands, light housekeeping, and meal preparation.
Education
Graduate degree - Nursing
Crawford County Career and Technical Center
Meadville, Pa06-2010
GED - General
Franklin High school
Franklin, PaSkills
- Employee training and development
- Team building and leadership
- Problem-solving
- Multitasking
- Performance evaluations
- Manage operations
- Verbal communication
- Attention to detail
- Team player
- Problem resolution
- Time management
- Efficient multi-tasker
- Inventory control
- Goal setting
Timeline
General Manager
Southern Rock Restaurants
11.2023 - 01.2026
General Manager
PEC Management
06.2021 - 11.2023
Manager
Pampered Palate Cafe & Bistro
04.2019 - 06.2021
Front End Manager
Giant Eagle
06.2016 - 05.2019
Home health aid
Interim Home Health
01.2014 - 06.2017
GED - General
Franklin High school
Graduate degree - Nursing
Crawford County Career and Technical Center