Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Heather Irving

Columbus,Ohio

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Healthcare Administrative CoordinatorHealthcare Operations CoordinatorRevenue Cycle CoordinatorProgram Coordinator

Work Type

Full TimeContract WorkPart Time

Location Preference

RemoteHybrid
Location: Columbus, Ohio
Open to relocation: No

Salary Range

$28/hr - $1000/hr

Important To Me

Company CultureFlexible work hoursWork from home option4-day work weekCareer advancementWork-life balancePersonal development programsHealthcare benefits401k match

Summary

Dynamic healthcare and operations professional with over nine years of diverse experience in hospice, assisted living, dental administration, and financial services. Expertise in care coordination, scheduling, insurance processes, and managing high-volume accounts to ensure seamless operations and client satisfaction. Proven ability to track complex information and support credentialing processes while fostering effective communication across teams. Proficient in utilizing advanced systems such as Microsoft Office, SharePoint, Homecare Homebase, Dentrix, Eaglesoft, Open Dental, and YAPI to drive operational efficiency and adaptability in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Senior Account Manager

Discover Financial Services, DFS
New Albany, OH
06.2023 - Current
  • Managed between 60-100+ calls on customer accounts, emphasizing early-stage delinquency management and payment resolution.
  • Assisted customers in resolving account issues. Coordinated payment solutions for clients. Provided support for individuals facing financial hardships.
  • Executed tracking of account activity and record maintenance through effective navigation of multiple systems, including SharePoint.
  • Facilitated collaboration with internal departments to guarantee prompt resolution of account needs.
  • Ensured meticulous attention to detail in managing sensitive financial information.

Office Manager/Insurance Coordinator

Philip A. Weiser, DDS
Columbus, OH
10.2022 - 06.2023
  • Directed all aspects of front office management to enhance patient experience and streamline administrative processes.
  • Investigated and addressed complex claims issues to ensure accurate benefit verification, resulting in 17% reduction of denial rates.
  • Managed comprehensive documentation and tracked claim progress to ensure timely processing, increasing same-day claim submission to near 100%.
  • Administered revenue cycle operations to ensure seamless financial transactions and compliance, resulting in 25% increase in collections.

Intake Coordinator

Brookdale Hospice
Columbus, Ohio
01.2020 - 10.2022
  • Managed hospice admissions and discharge processes to ensure seamless patient transitions.
  • Coordinated scheduling efforts and maintained clear communication channels between staff, patients, and families to enhance service delivery.
  • Maintained accurate patient records to enhance documentation efficiency.
  • Facilitated communication between vendors and internal teams to enhance operational efficiency.

Front Desk Receptionist and Insurance Coordinator

Avery Dental Center
Dublin, Ohio
10.2014 - 12.2019
  • Oversaw daily workflow and front-office operations for dual-location dental practice to enhance patient experience and operational efficiency.
  • Directed all phases of revenue cycle management, enhancing efficiency and compliance throughout the process.
  • Oversaw credentialing and administrative compliance to support practice operations and facilitate provider enrollment with insurance networks.
  • Coordinated executive administrative functions for practice owner, streamlining business operations and managing specific personal tasks.

Lead Resident Care Associate

Brookdale Senior Living Solutions
Grove City, Ohio
08.2011 - 12.2019
  • Managed coordination of daily care activities, fostering collaboration between healthcare teams and families.
  • Implemented training initiatives to ensure high-quality care delivery and staff competency.
  • Developed and implemented strategies for process improvement to streamline workflows.

Shift Supervisor

Tim Horton's Coffee
Columbus, Ohio
01.2007 - 04.2011
  • Managed shift scheduling to align staffing levels with operational requirements for optimal coverage.
  • Oversaw inventory levels to ensure timely reordering and prevent stock shortages.
  • Managed resolution of customer inquiries and complaints to strengthen overall customer satisfaction.
  • Facilitated onboarding of new employees and assigned daily tasks and responsibilities.
  • Conducted store opening and closing operations to maintain operational efficiency and financial accuracy.
  • Oversaw cash handling procedures to ensure accuracy in financial transactions and reduce discrepancies in daily reconciliations.

Education

High School Diploma -

Skills

  • Care coordination & scheduling
  • Healthcare Operations support
  • Insurance verification & claims resolution
  • Credentialing Support (Basic knowledge)
  • High-volume account management
  • Communication & problem resolution
  • Process improvement & multitasking

Timeline

Senior Account Manager

Discover Financial Services, DFS
06.2023 - Current

Office Manager/Insurance Coordinator

Philip A. Weiser, DDS
10.2022 - 06.2023

Intake Coordinator

Brookdale Hospice
01.2020 - 10.2022

Front Desk Receptionist and Insurance Coordinator

Avery Dental Center
10.2014 - 12.2019

Lead Resident Care Associate

Brookdale Senior Living Solutions
08.2011 - 12.2019

Shift Supervisor

Tim Horton's Coffee
01.2007 - 04.2011

High School Diploma -

Heather Irving