Heather Israel
Kenosha ,WI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Project Manager
National Glazing Solutions
04.2023 - 09.2024
- Coordinated multiple high-profile retail projects concurrently.
- Managed project lifecycle phases such as design, estimating, quoting, and invoicing.
- Reviewed elevations, floor plans, and site plans provided by clients to maintain regulatory compliance.
- Created revised drafting layouts tailored for client project evaluation and approval.
- Coordinated installation process by obtaining necessary authorizations including COI and work permits.
- Ensured new subcontractors met all regulatory and COI criteria during onboarding.
- Managed the maintenance of a shared client tracker in Smartsheet, confirming project milestone completion.
- Attended weekly client meetings providing realtime project updates to all involved parties (client, vendors, contractors).
- Entered new orders, created estimates, issued sub contractor POs
- Managed changes to the project scope, project schedule, and project.
- Handled permit submission tasks for sign packages, liaising between the installer team and city authorities.
- Worked on invoice documentation for vendors and clients.
Assignments Logistics Coordinator - Part/Time
College Of American Pathologists
03.2021 - 12.2023
- Managed scheduling of Zoom and Team calls for laboratory inspections.
- Organized teams for scheduled inspections, maintaining adherence to credential standards.
- Directed laboratories and teams to pertinent information about inspections (accreditation letters/ recertification).
- Communicated daily with team and laboratory on ensuring their inspection takes place before due dates and all documentation is submitted and reviewed prior to inspection.
Account Manager
Everbrite
07.2018 - 03.2023
- Managed the companies largest QSR (retail) account for one of the top leading sign manufacturing suppliers in the nation.
- Worked with vendors, contractors, and installers to keep projects on schedule and to ensure deadlines are being met for all new build/remodel/ relocation projects.
- Reviewed architectural drawings, building elevations, and site plans to determine product and to accurately quote product to customers while adhering to code requirements.
- Maintained open communication by presenting regular updates on project status to customers.
- Prepared and submitted project invoices for review to franchisee owners.
- Handled account payments and provided information regarding outstanding balances to customers.
- Worked daily with graphic arts and engineering for design of custom product.
- Conducted thorough review of landlord provided signage criteria for proposed signage.
- Enhanced permit processing efficiency by streamlining application procedures and documentation requirements are met in a timely manner.
- Collaborated with architects, engineers, contractors, and landlords to address project concerns or changes during the various stages of the project.
Education
Associate of Science - Business
Mchenry County College
McHenry, IL12.2014
Skills
- Project management
- Strong lead development skills
- Issue resolution
- Goal-oriented
- Effective communication
- Deadline management
- Installation services
- Purchasing and procurement
- Vendor sourcing
- Conflict management
- Client relationship management
- Purchase order management
- Invoice processing
Timeline
Project Manager
National Glazing Solutions
04.2023 - 09.2024
Assignments Logistics Coordinator - Part/Time
College Of American Pathologists
03.2021 - 12.2023
Account Manager
Everbrite
07.2018 - 03.2023
Associate of Science - Business
Mchenry County College
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