Heather Jackson
Jacksonville Beach,FL
Overview
16
16
years of professional experience
Work History
Owner/Operator
Pawsome Walks
Jacksonville Beach, FL
07.2018 - Current
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in an increased customer base.
- Established strong relationships with clients, ensuring consistent and timely services.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Real Estate Transaction Coordinator/Customer Service Representative
Watson Realty Corp.
Jacksonville, FL
02.2013 - 06.2017
- Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
- Enhanced client and agent satisfaction by providing timely updates and addressing concerns throughout the transaction process.
- Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Real Estate Agent
Watson Realty Corp.
Jacksonville, FL
11.2009 - 02.2013
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
Marketing Assistant
The Apartment Channel TV
Jacksonville, FL
08.2007 - 08.2009
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
Education
Master of Science - Data Science
Johns Hopkins University
Baltimore, MD12.2022
Bachelor of Arts - Marketing
Auburn University
Auburn, AL05.2007
Skills
- Problem Solving
- Time Management
- Conflict Resolution
- Customer Service
- Data Analysis
- Driven and Determined
Timeline
Owner/Operator
Pawsome Walks
07.2018 - Current
Real Estate Transaction Coordinator/Customer Service Representative
Watson Realty Corp.
02.2013 - 06.2017
Real Estate Agent
Watson Realty Corp.
11.2009 - 02.2013
Marketing Assistant
The Apartment Channel TV
08.2007 - 08.2009
Master of Science - Data Science
Johns Hopkins University
Bachelor of Arts - Marketing
Auburn University