Overview
Work History
Education
Skills
Timeline
Generic

Heather Jackson

Jacksonville Beach,FL

Overview

16
16
years of professional experience

Work History

Owner/Operator

Pawsome Walks
07.2018 - Current
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and implemented successful marketing strategies, resulting in an increased customer base.
  • Established strong relationships with clients, ensuring consistent and timely services.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

Real Estate Transaction Coordinator/Customer Service Representative

Watson Realty Corp.
02.2013 - 06.2017
  • Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
  • Enhanced client and agent satisfaction by providing timely updates and addressing concerns throughout the transaction process.
  • Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Real Estate Agent

Watson Realty Corp.
11.2009 - 02.2013
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.

Marketing Assistant

The Apartment Channel TV
08.2007 - 08.2009
  • Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
  • Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
  • Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
  • Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.

Education

Master of Science - Data Science

Johns Hopkins University
Baltimore, MD
12.2022

Bachelor of Arts - Marketing

Auburn University
Auburn, AL
05.2007

Skills

  • Problem Solving
  • Time Management
  • Conflict Resolution
  • Customer Service
  • Data Analysis
  • Driven and Determined

Timeline

Owner/Operator

Pawsome Walks
07.2018 - Current

Real Estate Transaction Coordinator/Customer Service Representative

Watson Realty Corp.
02.2013 - 06.2017

Real Estate Agent

Watson Realty Corp.
11.2009 - 02.2013

Marketing Assistant

The Apartment Channel TV
08.2007 - 08.2009

Master of Science - Data Science

Johns Hopkins University

Bachelor of Arts - Marketing

Auburn University

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Heather Jackson