Heather Jackson
Greenville,NC
Summary
Supervising manager with a solid track record in operations management and team development. Skilled in ensuring financial accuracy and fostering strong team dynamics through effective communication. Focused on driving customer satisfaction and maintaining high operational performance.
Overview
14
14
years of professional experience
Work History
Supervising Manager
Chick-fil-A
Greenville, NC
07.2017 - Current
- Supervised 40 team members, ensuring smooth daily operations and fostering a productive environment.
- Trained staff on customer service and food safety protocols, enhancing service quality and compliance.
- Coordinated staff schedules to maximize labor efficiency.
- Processed payroll accurately, calculating wages and deductions for timely paychecks.
- Resolved customer complaints promptly, maintaining high satisfaction standards and enhancing customer loyalty.
- Provided exceptional service face-to-face and over the phone, engaging customers effectively.
- Built relationships with employees to promote teamwork and productivity.
- Processed invoices, payments, and bank deposits maintaining financial accuracy.
- Participated in recruitment efforts, interviewing candidates, and making hiring recommendations.
Waitress
K&w Cafeterias
Greenville, NC
09.2012 - 08.2021
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Monitored customer satisfaction during meals during meals, ensuring high satisfaction and prompt service.
- Fostered positive relationships with regular customers, contributing to repeat business.
- Maintained cleanliness and organization of dining and service areas to enhance guest experience.
Education
Associate of Arts - Business Administration
Beaufort County Community College
05-2018
Bachelor of Arts - General Business
East Carolina University
08-2026
Skills
- Operations management and budget oversight
- Talent acquisition and training
- Task delegation and team leadership
- Customer relations and service
- Problem solving and decision making
- Multitasking and verbal communication
- Cash handling
Timeline
Supervising Manager
Chick-fil-A
07.2017 - Current
Waitress
K&w Cafeterias
09.2012 - 08.2021
Bachelor of Arts - General Business
East Carolina University
Associate of Arts - Business Administration
Beaufort County Community College