Heather James

• Supervised production team activities to maintain safety, quality, and standard work compliance.
• Coordinated daily workflow to support production schedules and keep operations moving efficiently.
• Trained team members on work instructions, process changes, and defect prevention practices.
• Monitored line performance and escalated issues to reduce downtime and repeat disruptions.
• Reinforced safety procedures and supported incident reporting to maintain compliant work environment.
• Collaborated with maintenance and quality teams to resolve equipment and product concerns.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

• Delivered attentive table service, anticipating guest needs and ensuring seamless dining experiences.
• Mixed cocktails and served beverages accurately while following liquor service standards and recipe specifications.
• Managed POS transactions, split checks, and payment processing with speed and accuracy.
• Coordinated with kitchen staff to time food delivery and maintain smooth front-of-house flow.
• Resolved guest concerns professionally, preserving service quality and customer satisfaction.
• Maintained clean, organized bar and dining areas in compliance with sanitation requirements.
• Trained new servers and bartenders on menu knowledge, service standards, and closing procedures.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Perfect attendance award for all four years of high school.