Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager
Heather  Jensen

Heather Jensen

Red Wing,MN

Summary

Reliable Medical Support professional with 12 years of experience in family practice and cardiology clinic environment. Expertly assist with office operations and physician support by gathering patient information, vitals,labs,xrays,triage physical and patient care injections blooddraws,etc. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Medical Support Assistant

New Hope Crystal Medical Clinic
12.1999 - 07.2013

Collected pertinent data and calculations to aid physician in interpreting results.

  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Oriented and trained new staff on proper procedures and policies.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens. Blood draws,x-rays, EKGs,cast removals, sutures,helping in all procedures with phys, injections, triage calls for physicians,call in refills, always help out anybody from desk in back with anything new pretty much everything front and back of Clinic enjoyed all of it
  • Taught patients about medications, procedures and care plan instructions.

Medical Assistant/Float

Northwest Family Physicians
05.1997 - 11.1999
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Oriented and trained new staff on proper procedures and policies.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Education

Medical Assistant Certification - Medical Assisting

Concorde Careers Institute
Minneapolis, MN
01.1995

Skills

  • Proper Sterilization Techniques
  • Account Management
  • Operational Requirements
  • Assisting with Physical Exams
  • Customer Service
  • Medication Assistance
  • Simple Dressings
  • Wound Care and Irrigation
  • Direct Patient Care
  • Recording Vital Signs
  • Sterile Processing
  • Family Medicine
  • Knowledge of EKG Rhythm Interpretation
  • Medical History Collection
  • OB/GYN Procedures
  • Dressing Removal
  • Lab Equipment Calibration
  • Vital Sign Monitoring
  • Medical Histories and Vital Statistics
  • Specimen Collection
  • Lab Specimens and Collections
  • Electrocardiography

Certification

  • Registered Medical Assistant

Timeline

Lead Medical Support Assistant

New Hope Crystal Medical Clinic
12.1999 - 07.2013

Medical Assistant/Float

Northwest Family Physicians
05.1997 - 11.1999

Medical Assistant Certification - Medical Assisting

Concorde Careers Institute
Heather Jensen