Heather Jessup
Kalamazoo
Summary
Dedicated and detail-oriented legal assistant with extensive experience in customer service, research, and administrative support.
Overview
13
13
years of professional experience
Work History
Paralegal Assistant - Litigation Support Specialist
Integrated Records Management, MI
05.2009 - 09.2022
- Performed a variety of tasks to support attorneys and paralegal
- Conducted investigative field research requiring frequent discretion and independent judgment
- Provided timely data index reports, spreadsheets, presentations, creative resolutions, and fulfilled requests for external clerical communications
- Created index data reports containing terabytes of evidence, filing, organizing, and modifying documents for trial preparation, field research and case agendas
Customer Sales Representative
PNC Bank
11.2012 - 11.2014
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
Personal Shopper, Independent Contractor
Shipt Inc, Kalamazoo, MI
03.2017 - 05.2022
- Shop for and deliver groceries to members within a requested time limit
- Set schedule, accept, and shop orders through a Shipt Shopper app
- Move at a quick pace for long hours on my feet and respond quickly in stressful situations
- Multitask between shopping, navigating through the app, problem solving, time management and communicating with the customer(s)
- Set personal goals, limits, and expectations
Bartender / Manager
The Vault, Vicksburg, MI
05.2013 - 05.2016
- Provided a unique, superior service experience
- Crafted menu and mixology items
- Fostered customer relationships
- Maintained extensive menu knowledge, craft brew details and drink recipes
- Fulfilled customer orders and supported service team
- Cataloged inventory and estimated future needs for goods, products, and equipment
- Collected payments and balance reports
- Organized and supervised shifts and implemented policies to help enhance productivity
Education
Student of Science in Legal Studies (BA) - undefined
Davenport University
Grand Rapids, MI01.2025
Associate of Arts - undefined
Kalamazoo Valley Community College
Kalamazoo, MI05.2023
Diploma - undefined
Mattawan High School
Mattawan, MI09.2007
Skills
- Microsoft Office Applications
- Proficient in case management software: OneNote, Google Vault, Slack, Microsoft365, Box, eFiling, Case Index, Logikcull, Case Search
LANGUAGES
English
Training and course completion in American Sign Language - Kalamazoo Valley Community College
Awards
QuickBooks Desktop Accountant2020 For Windows, McGraw Hill SIMnet Badge L3 Microsoft Excel
Timeline
Personal Shopper, Independent Contractor
Shipt Inc, Kalamazoo, MI
03.2017 - 05.2022
Bartender / Manager
The Vault, Vicksburg, MI
05.2013 - 05.2016
Customer Sales Representative
PNC Bank
11.2012 - 11.2014
Paralegal Assistant - Litigation Support Specialist
Integrated Records Management, MI
05.2009 - 09.2022
Student of Science in Legal Studies (BA) - undefined
Davenport University
Associate of Arts - undefined
Kalamazoo Valley Community College
Diploma - undefined
Mattawan High School
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