Heather Johns
Holts Summit,USA
Summary
Accomplished Ambulatory Director with over 20 years of experience managing clinic operations and leading healthcare teams. Licensed Clinical Social Worker with extensive clinical experience and a decade specializing in Physician and Healthcare Professionals Well-being. Proficient in implementing well-being curriculum for healthcare teams and executive leadership. Demonstrates exceptional personal, communication, and organizational skills to lead teams and develop staff. Collaborative team player with strong communication skills, commitment to high-quality work, and a driven, self-motivated approach.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Clinic Operations CRMC
University of Missouri Healthcare
01.2024 - Current
- Led strategic initiatives to enhance patient care and operational efficiency across healthcare services.
- Developed and implemented policies that aligned with organizational goals and regulatory standards.
- Oversaw budget management, ensuring resource allocation met departmental needs while maintaining financial integrity.
- Collaborated with multidisciplinary teams to drive improvements in clinical outcomes and patient satisfaction metrics.
- Mentored emerging leaders, fostering professional development and promoting a culture of continuous improvement.
- Continue to be involved and Director of now MU Physicians and Health Professionals Program
Director of Physician & Health Care Professional Program/Manager of Outpatient Specialty Clinics
Capital Region Medical Center
09.2012 - 01.2023
- Oversight of the MAOPS Physician Health Program which included monitoring, advocating, supporting individuals on the wellness journey. In the role was able to serve and lead as a part of the hospital wellness committee. This allowed to provide individual clinical support, physician coaching, coaching for leaders and work with the team to implement a wellness curriculum in the hospital/clinic setting. I had oversight of several outpatient specialty clinics to include Behavioral Health, Orthopedics, Audiology, ENT, Neurology, Internal Medicine, Podiatry, Pain, GI and Occupational Medicine. I am responsible for daily operations and leading the teams in the clinics.
Outpatient Therapist
Burrell Behavioral Health
08.2011 - 09.2012
- I held the position of an outpatient therapist serving both children and adults. I re-located to the area in August 2011 and started working for Burrell Behavioral Health as an outpatient therapist.
Family Focus Team Leader
Johnson County Mental Health Center
06.2007 - 08.2011
- Managed a team responsible for providing behavioral health services. Providing leadership and clinical oversight along with operations for the behavioral health program. The team was a multidisciplinary team providing outpatient services and managed outpatient programs.
Community Support Services Supervisor/Clinic Manager
Family Guidance Center
07.2001 - 02.2005
- I was the clinic manager for one of the satellite offices, supervising a team of case managers/therapists who provided services to clients diagnosed with a severe persistent mental illness, severe emotional disturbance, and/or chemical dependency concerns. Responsible for all staff at clinic site, all clinical services and operations for outpatient clinic.
Education
Masters of Social Work - Social Work
University of Missouri-Columbia
Columbia, MO01.2002
Bachelors of Social Work - Social Work
Missouri Western State University
St. Joseph, MO01.1999
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
Certification
- LCSW in Missouri
- 2021 Master Certified Physician Development Coach
Timeline
Director of Clinic Operations CRMC
University of Missouri Healthcare
01.2024 - Current
Director of Physician & Health Care Professional Program/Manager of Outpatient Specialty Clinics
Capital Region Medical Center
09.2012 - 01.2023
Outpatient Therapist
Burrell Behavioral Health
08.2011 - 09.2012
Family Focus Team Leader
Johnson County Mental Health Center
06.2007 - 08.2011
Community Support Services Supervisor/Clinic Manager
Family Guidance Center
07.2001 - 02.2005
Bachelors of Social Work - Social Work
Missouri Western State University
Masters of Social Work - Social Work
University of Missouri-Columbia
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