Megan Garcia
Gilbert,AZ
Summary
Effective at creating and optimizing training programs for new, professional, supervisory and management positions. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in excel, word and smart sheet with in-depth understanding of training requirements for different departments and levels. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
Work History
Clinic Operations Manager
Action Behavior Centers
Gilbert, AZ
06.2024 - Current
- Streamlined clinic workflows to enhance patient care and operational efficiency.
- Led cross-functional teams to implement quality improvement initiatives across multiple departments.
- Developed and maintained clinic budgets, ensuring adherence to financial goals and resource allocation.
- Optimized scheduling processes, reducing patient wait times while maximizing staff utilization.
CI/Operations Training Manager
Target
01.2022 - 06.2024
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Deployed learning management system, boosting product awareness, adoption and usage through educational content.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- Collaborated with management to align on strategy and communication of content.
- Analyzed training needs to develop new programs or modify and improve existing.
- Implemented training improvements to achieve desired results.
- Designed training schedules for new and existing employees.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
Operations Manager
Target
08.2019 - 01.2022
- Leading teams in outbound for over a year
- Supporting with performance management and reliability
- Helping drive CPH through the building
- Partnering with peer OMs to support the building needs.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Store Manager
Starbucks
02.2014 - 08.2019
- Hiring to meet staffing needs, managing daily labor and waste, creating food management plans each week to help drive food sales and minimize waste, forecasting and creating schedules using systems provided, working to develop partners in the store to shift supervisor and assistant manager/store managers, creating partner development plans with each partner individually to help focus and work towards their next role, coaching and training staff on, guidelines and policies along with new promotions and store standards, managing store finances and having consistent communication with District Manager on stores performance.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Shift Supervisor
Starbucks
10.2012 - 02.2014
- Assisting customer and store needs
- Provides coaching as needed to partners
- Completed cash management and daily/weekly ordering, developed partners
- Macy’s / Shoe sales associate
Barista
Starbucks
10.2011 - 04.2012
- Primarily assisting customers, providing product knowledge and completing transactions on cash register
Education
Associate of Science - Marketing
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZBusiness Management
Arizona State University
Tempe, AZSkills
- Leadership, team building, resiliency, problem solving, hiring and staffing,
- Volume planning for the day, talent development, monitoring safety and
- Compliance, analyzing budgets (P&L), performance management
- Strategic Thinker
- Training Methods
- Training Needs Analysis
- Verbal and Written Communication
- Supervisor Skills Training
- Decision Making
- Orientation Sessions
- Training Program Assessment
- Personal Development Sessions
- Customer Service
- Detail-Oriented
- Staff Development
- Training Program Development
- Relationship Building
- Team Development Strategies
- Project Management
Timeline
Clinic Operations Manager
Action Behavior Centers
06.2024 - Current
CI/Operations Training Manager
Target
01.2022 - 06.2024
Operations Manager
Target
08.2019 - 01.2022
Store Manager
Starbucks
02.2014 - 08.2019
Shift Supervisor
Starbucks
10.2012 - 02.2014
Barista
Starbucks
10.2011 - 04.2012
Business Management
Arizona State University
Associate of Science - Marketing
Maricopa Community Colleges - Scottsdale Community College
Education and Training
other,other