Heather Jones
Temecula,CA
Summary
With a proven track record at Maurice Carrie Winery and in security roles within Temecula and Murrieta Unified School Districts, I excel in emergency response management and upselling techniques. Demonstrated success in enhancing campus safety and wine sales, showcasing strong incident investigation skills and a professional demeanor. Achievements include significant sales growth and improved security protocols.
Overview
8
8
years of professional experience
Work History
Wine Server
Maurice Carrie Winery
06.2023 - Current
- Educated patrons on proper wine tasting techniques, demonstrating how to fully appreciate different flavors and nuances.
- Implemented effective strategies for upselling higher-priced wines, contributing to increased revenue growth.
- Maintained an organized and visually appealing wine display, attracting customers'' attention and promoting sales.
- Balanced the needs of multiple tables simultaneously while maintaining a high level of attentiveness and efficiency.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Campus Security
Temecula Unified School District
08.2020 - Current
- Notified police, fire department and emergency services of on-campus incidents.
- Documented safety and security incidents using preset guidelines and methods.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Monitored security, fire and alarms via centralized electronic interface.
- Obtained CPR, First Aid acertifications in preparation for on-campus emergencies.
- Utilized radio, telephone communications equipment to contact other on-campus personnel and external authorities.
Campus Security Supervisor
Murrieta Unified School District
08.2016 - 08.2020
- Continuously evaluated team performance through regular assessments and feedback sessions, leading to improvements in overall efficiency and effectiveness.
- Provided ongoing support and guidance for new hires within the Security department, facilitating smooth integration into their roles as Campus Security Officers.
- Improved overall campus security through the development and implementation of effective training programs for security officers.
- Maintained accurate records of all incident reports, contributing to the development of targeted crime prevention strategies on campus.
- Implemented access control measures to maintain secure entry points across the campus facility.
- Collaborated with local law enforcement agencies for improved response times during emergencies.
- Evaluated existing security systems and recommended upgrades or improvements as needed to maintain optimal protection levels.
Education
High School Diploma -
Easton Area High School
Easton, PA06-1995
Skills
- Order Taking
- Cleanliness standards
- Professional Appearance
- Incident Investigation
- Physical Fitness
- Surveillance techniques
- De-Escalation Techniques
- Emergency response management
- Campus Operations
Timeline
Wine Server
Maurice Carrie Winery
06.2023 - Current
Campus Security
Temecula Unified School District
08.2020 - Current
Campus Security Supervisor
Murrieta Unified School District
08.2016 - 08.2020
High School Diploma -
Easton Area High School
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