Heather Jones
Belleville,IL
Summary
Dynamic professional with a strong background at Charles Schwab, excelling in client relations and compliance. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in Microsoft Office and team collaboration, consistently delivering results while educating clients on investment strategies and market trends.
Overview
11
11
years of professional experience
Work History
Associate Brokerage Representative
Charles Schwab
St Louis, MO
01.2023 - 11.2025
- Assisted clients with account inquiries, ensuring timely and accurate responses.
- Supported the execution of trades, verifying compliance with regulatory standards.
- Collaborated with team members to streamline onboarding processes for new clients.
- Educated clients on investment strategies, enhancing their understanding of market trends.
Wax Associate
European Wax Center
Clayton, MO
10.2017 - 11.2022
- Executed waxing procedures with precision, ensuring client satisfaction and comfort.
- Maintained cleanliness and organization of workstations to adhere to health standards.
- Educated clients on post-wax care for optimal results and skin health.
- Conducted skin assessments to customize services based on individual client needs.
Hairstylist
SmartStyle Hair Salon
Arnold, MO
12.2014 - 10.2017
- Delivered personalized haircuts and styling services to enhance customer satisfaction.
- Maintained up-to-date knowledge of hair trends and techniques to provide innovative solutions.
- Managed inventory levels of hair products and tools to ensure optimal operation efficiency.
- Trained junior stylists on best practices in cutting, coloring, and customer service techniques.
Education
Certificate of Technical Studies - Cosmetology
National Academy Of Beauty Arts
South County, MO11.2014
High School Diploma -
Fort Bowman Academy
Cahokia, Il05.2006
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Team leadership
- Verbal and written communication
- Relationship building
- Microsoft office
- Self motivation
- Client relations
Timeline
Associate Brokerage Representative
Charles Schwab
01.2023 - 11.2025
Wax Associate
European Wax Center
10.2017 - 11.2022
Hairstylist
SmartStyle Hair Salon
12.2014 - 10.2017
Certificate of Technical Studies - Cosmetology
National Academy Of Beauty Arts
High School Diploma -
Fort Bowman Academy