Heather Joy
Boynton Beach,FL
Summary
Dedicated nursing leader with more than 25 years of nursing experience within Baptist Health/Bethesda Hospital. Experienced in hospital operations, patient throughput, quality improvement, interdisciplinary collaboration, and staff leadership. Recognized for calm decision-making, relationship building, and a commitment to employee and patient safety. Seeking to continue serving Baptist Health as an Occupational Health Nurse.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Patient Care Supervisor
Bethesda East Hospital
01.2021 - Current
- Supervised patient care teams, enhancing service delivery quality.
- Coordinated staffing, patient placement, admissions, transfers, and discharges to streamline operations.
- Lead emergency responses and support clinical decision-making.
- Collaborate with physicians and interdisciplinary teams.
- Promoted compliance with regulatory standards and quality initiatives, ensuring optimal patient outcomes.
- Coach and mentor nursing staff while fostering accountability and teamwork.
Clinical Care Coordinator
Bethesda Hospital
01.2017 - 01.2021
- Collaborated with physicians and case management to optimize patient outcomes and streamline care processes.
- Coordinated patient progression from admission to discharge, ensuring timely care and resource allocation.
- Performed utilization reviews and discharge planning.
- Participated in 50+ hours of Compass Case Management training to enhance skills.
Assistant Nurse Manager
Bethesda Hospital
01.2007 - 01.2017
- Supervised nursing staff to ensure adherence to hospital policies and enhance patient safety.
- Led quality improvement initiatives to enhance patient care.
- Facilitated employee engagement initiatives and professional development opportunities to foster team growth.
Registered Nurse
Bethesda Hospital
01.1998 - 01.2007
- Delivered compassionate acute care while collaborating with interdisciplinary teams to enhance patient outcomes.
- Administered medications and treatments per hospital protocols, ensuring alignment with individual patient needs.
Education
Bachelor of Science - Nursing (BSN)
Palm Beach State College
Skills
- Patient management
- Care coordination
- Regulatory compliance
- Infection prevention
- Patient safety
- Quality improvement
- Occupational health
- OSHA awareness
- Team leadership
- Staff development
- Conflict resolution
- Ethics and confidentiality
Certification
- RN License
- BLS
- ACLS
- Cardiac-Vascular Nursing Certification CV-BC
LEADERSHIP HIGHLIGHTS
- 25+ years of acute care nursing experience.
- 18+ years in nursing leadership roles.
- Current Patient Care Supervisor overseeing hospital-wide operations.
- Extensive experience with staffing, emergency response, patient flow, and regulatory compliance.
- Strong collaboration with physicians, Infection Prevention, Case Management, and executive leadership.
- Passionate about employee wellness and supporting Baptist Health's mission.
Timeline
Patient Care Supervisor
Bethesda East Hospital
01.2021 - Current
Clinical Care Coordinator
Bethesda Hospital
01.2017 - 01.2021
Assistant Nurse Manager
Bethesda Hospital
01.2007 - 01.2017
Registered Nurse
Bethesda Hospital
01.1998 - 01.2007
Bachelor of Science - Nursing (BSN)
Palm Beach State College