Heather Just
Burnsville,MN
Summary
Motivated Team Lead with excellent leadership and time management skills. Delivers high-quality results in a timely fashion. Monitors, trains and encourages employees to improve collections and work effort.
Overview
5
5
years of professional experience
Work History
Team Lead
DCM Services
Bloomington, MN
02.2019 - Current
- Specialty Estate Debt collection recovery
- Review and communicate with the estate contacts to make necessary payment arrangements to satisfy the accounts
- Follow FDCPA guidelines to recover estate assets
- Mentor and encourage new representatives.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Customer Service Representative
Delta Airlines
Bloomington
- Handle customer service calls based on specific flight information
- Rebook and re-accommodate passengers with irregular operations
- Work with Elite members
- Reissue, cancel reservations & book award travel.
Customer Service Representative
Aegis Communications
Killeen, TX
- Handle incoming calls; provide detailed information based on specific account information
- Provided excellent customer service and ensured questions were answered
- Enter and update information for members' accounts
- Assist new members with enrollment information.
Front Desk Supervisor
Skyline Hotel & Suites
Wisconsin Dells, Wisconsin
- Hard working front desk supervisor with experience in providing quality guest service within the guidelines specified from hotel management; oversaw all Front Desk operations
- Set up and provided a high level of guest service,also providing support for the staff, training and complimenting on their work.
Education
College - Business Management
Western Technical College
Business Management - Business Management
Mid-State Technical College
Diploma -
Adams-Friendship High School
Skills
- Engage with team members
- Coaching and Mentoring
- Customer Service
- Schedule Management
- Decision-Making
- Multitask
- Reliable
- Team Leadership
References
Available upon request
Timeline
Team Lead
DCM Services
02.2019 - Current
Customer Service Representative
Delta Airlines
Customer Service Representative
Aegis Communications
Front Desk Supervisor
Skyline Hotel & Suites
College - Business Management
Western Technical College
Business Management - Business Management
Mid-State Technical College
Diploma -
Adams-Friendship High School
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