Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Kay

Columbia,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Dispatcher

Safelite Glass
06.2021 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.

Receptionist

Perry Legend Collision Repair Center
01.2007 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

High School Diploma -

Hallsville High School
Hallsville, MO
05.1997

Skills

  • Service Coordination
  • Customer Relations
  • Work Order Management
  • Verifying Coverage
  • Routing Orders
  • Time Management
  • Organizational Skills
  • Critical Thinking
  • Customer Service
  • Telephone Etiquette
  • Problem Solving
  • Creative Thinking

Timeline

Dispatcher

Safelite Glass
06.2021 - Current

Receptionist

Perry Legend Collision Repair Center
01.2007 - 06.2021

High School Diploma -

Hallsville High School

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Heather Kay