Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Kay

Columbia,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Dispatcher

Safelite Glass
607 Dix Road Jefferson City, Mo 65109
06.2021 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.

Receptionist

Perry Legend Collision Repair Center
3101 LeMone Industrial Blvd, Columbia Mo 65201
01.2007 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

High School Diploma -

Hallsville High School
Hallsville, MO
05.1997

Skills

  • Service Coordination
  • Customer Relations
  • Work Order Management
  • Verifying Coverage
  • Routing Orders
  • Time Management
  • Organizational Skills
  • Critical Thinking
  • Customer Service
  • Telephone Etiquette
  • Problem Solving
  • Creative Thinking

Timeline

Dispatcher

Safelite Glass
06.2021 - Current

Receptionist

Perry Legend Collision Repair Center
01.2007 - 06.2021

High School Diploma -

Hallsville High School
Heather Kay