Heather Keebler
Spencer,IN
Summary
I have extensive knowledge and skills dealing with customer's in-person and over the phone. I have spent 6+ years working as a customer support person, dealing with customer issue's, complaints, and revolving them accordingly. Customer satisfaction is my priority and up-most concern, along with quality and staying procedural compliant.
Overview
6
6
years of professional experience
Work History
Registration Specialist
IU Health Physicans
Bloomington, IN
03.2021 - 07.2021
- Took insurance information and verified eligibility.
- Scheduled appointments/surgeries for customer's
- Greeted customer's and ensured their needs were met.
- Ensured that the workplace was clean and met customer's satisfaction.
- Trained new hire's to effectively perform work duties.
- Followed Standard Operating Procedures to ensure proper operation of business.
Receptionist
Hines Sealcoating
Ellettsville, IN
04.2015 - 05.2021
- Spoke with customers in a professional manner to discuss sales.
- Answered phone calls to discuss sales and take payments.
- Corrected issues that derived from normal business operations.
- Sent invoice paperwork to customers and took payment information.
- Located job sites for owner and communicated the information to the proper employee's.
Receptionist
Town and Country Vet Clinic
Bloomington, IN
01.2018 - 02.2021
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Managed multiple tasks and met time-sensitive deadlines.
- Ensured work area was clean and up to standards
- Followed Standard Operating Procedure's to ensure proper operation of business.
Participant Florist / Clerk / Cashier
Hammonds Florist
Spencer, IN
02.2015 - 02.2016
- Helped customers complete purchases and located items.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service representative
Kohls Department Store
Bloomington, IN
10.2015 - 12.2015
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Issued receipts and processed refunds, credits or exchanges.
Education
High school diploma -
James Madison Highschool
Norcross, GA12.2014
Skills
- Attention to Detail
- Clerical Support
- Organization and Time Management
- Good Telephone Etiquette
- Planning and Coordination
- Client Relationships
- Self-Motivated
- Problem-solving
- Documentation and Reporting
- Billing and Invoicing
Accomplishments
- Telephone Service - Professionally processed 60+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction.
- Top 15 in Miss Indiana USA 2018
- Second runner up in National American Miss Pageant 2015
Timeline
Registration Specialist
IU Health Physicans
03.2021 - 07.2021
Receptionist
Town and Country Vet Clinic
01.2018 - 02.2021
Customer Service representative
Kohls Department Store
10.2015 - 12.2015
Receptionist
Hines Sealcoating
04.2015 - 05.2021
Participant Florist / Clerk / Cashier
Hammonds Florist
02.2015 - 02.2016
High school diploma -
James Madison Highschool