Heather Keene
Keene’s Dixie Cleaners
Macon,GA
1
Certification
20
years of professional experience
Dynamic customer service professional with 18+ years of experience managing high-volume call environments. Proven expertise in addressing inquiries, resolving billing issues, and maintaining detailed documentation using CRM and Microsoft Outlook. Adept at multitasking, problem solving, and providing empathetic, accurate support in fast-paced settings, ensuring compliance and quality service delivery in customer interactions.
Work History
Manager
4 Years 6 Months- Managed daily dry-cleaning operations, balancing workflow, staffing, and customer service priorities.
- Supervised employees, coached performance, and reinforced quality standards for garment care.
- Reviewed incoming garments for fabric type, stains, and special cleaning instructions.
- Coordinated pressing, finishing, and order tracking to maintain consistent turnaround.
- Controlled supply levels, ordered cleaning chemicals, and organized backroom inventory.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
CSR
4 Years- Delivered high-quality customer service by promptly addressing inquiries and resolving billing and payment issues with empathy and professionalism
- Managed high volume of incoming calls, maintaining composure under pressure and meeting performance metrics for response time and resolution
- Utilized CRM software to document customer interactions accurately, ensuring detailed records for follow-up and compliance
- Managed customer contact for overdue payments and coordinated repossession processes to support timely account resolution.
- Assisted in training new staff on customer service protocols and company policies to maintain service standards
Janitorial Worker
10 Months- Supported client billing and appointment scheduling to ensure efficient service delivery
- Maintained inventory of cleaning supplies to support operational needs
- Performed residential and commercial cleaning duties maintaining high standards of cleanliness and organization
Front desk customer service representative
2 Years 10 Months- Managed customer billing and organized accounts for daily, bi-weekly, and monthly cycles ensuring accuracy
- Contacted customers via phone to address overdue bills and payment inquiries with professionalism and clarity
- Maintained organized records of customer transactions to support account management and follow-up
SALES ASSOCIATE
6 Months- Greeted and assisted customers in locating products, providing knowledgeable and courteous service to enhance customer satisfaction
- Operated cash register efficiently to process transactions accurately and expediently
- Supported marketing promotions to drive sales and customer engagement
Sales Associate
2 Years 1 Month- Delivered attentive customer service by greeting and assisting customers with inquiries and requests
- Managed customer billing and account organization, ensuring accurate and timely invoicing
- Handled phone communications professionally, addressing customer questions and coordinating sales support
- Operated cash register to process sales transactions efficiently
K3 TEACHER
1 Year 1 Month- Planned and organized activities to support developmental goals
- Monitored and ensured safety and well-being of children during activities
- Collaborated with staff to maintain a positive learning environment
Education
GENERAL EDUCATION DIPLOMA
Skills
Customer service
Phone etiquette
Communication skills
Accounts Receivable
Data entry
Microsoft Outlook
English
Multiline phone
Front Desk
SKILLS & ABILITIES
Previous sales background
customer service
operates well under pressure
adaptable
manages times efficiently
superior communication skills to handle confrontation for past due payments
team player
knowledgeable of a multiline phone system
excellent accounting skills to determine accounts payable
organized and thorough
Personal Information
Title: CSR - TEN CENT TITLE PAWN
Certification
Driver's License, June 2026 to June 2036
Additional information
- SKILLS & ABILITIES
- Previous sales background, customer service, operates well under pressure, adaptable, manages times efficiently, superior communication skills to handle confrontation for past due payments, team player, knowledgeable of a multiline phone system, excellent accounting skills to determine accounts payable, organized and thorough
Timeline
Manager
Keene’s Dixie Cleaners
04.2022 - CurrentRead More
CSR
TEN CENT TITLE PAWN
03.2018 - 03.2022Read More
Janitorial Worker
SARAH MANN'S RESIDENTIAL AND COMMERCIAL CLEANING
05.2017 - 03.2018Read More
SALES ASSOCIATE
ACE HARDWARE
10.2016 - 04.2017Read More
Sales Associate
Keene's Dry Cleaning & Laundry
08.2014 - 09.2016Read More
Front desk customer service representative
Keene's Cleaners
07.2014 - 05.2017Read More
K3 TEACHER
SMART CHILDREN
05.2006 - 06.2007Read More
RUTLAND HIGH SCHOOL
GENERAL EDUCATION DIPLOMA
Read More