Heather Kerr
Livermore,CA
Summary
Dedicated professional with a strong work ethic and a proven ability to enhance business performance. Demonstrates adaptability in both individual and team settings, effectively driving company objectives. Results-oriented with a focus on growth and efficiency, consistently meeting organizational needs and increasing service value.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Taproom Manager
Dust Bowl Brewing
Livermore, CA
03.2025 - Current
- Manage daily operations to ensure efficient taproom functionality and excellent customer service.
- Train and supervise staff, fostering a collaborative team environment and enhancing service quality
- Implemented inventory management practices to optimize stock levels, ensure product quality and freshness, and reduce waste
- Analyze customer feedback to refine service strategies and improve overall guest experience
- Responsible for scheduling of all taproom staff
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development
- Responsible for bi-weekly payroll data entry and conducting regular financial analysis to evaluate taproom performance compared to strategic budget planning
- Increased private event revenue by a factor of 10 in the first quarter of 2026 and achieved a conversion rate of 73% on private event inquiries
- Developed marketing campaigns targeting potential new customers through special events on-site
Wine Ambassador
DelValle Winery
Livermore, CA
08.2023 - 04.2025
- Assisted management with developing new strategies for increasing overall store performance by implementing the restaurant start-up for our on-site dining.
- Revised point-of-sale systems to process customer purchases accurately and efficiently.
- Provided expert advice on food-wine pairings to customers based on their individual preferences.
- Assisted in coordinating special events such as themed dinners and wine seminars designed to attract more customers into the winery.
- Built positive relationships with customers through attentive listening and personalized recommendations.
- Promoted new products and services to potential customers through direct conversations and demonstrations.
- Liaised with management to improve sales processes through proper wine, culinary, and service standards education training for staff.
- Built rapport with new and existing customers to gain customer loyalty, achieving the highest rate of new membership enlistments at 42%.
- Represented and promoted brand image, values, and products at various community events, trade shows, and other venues.
- Demonstrated product knowledge and provided product education to customers, ensuring that they had a positive brand experience.
- Answered product questions and mitigated concerns to close sales.
Server
RangeLife
Livermore, CA
04.2021 - 08.2023
- Provided outstanding customer service by anticipating needs and responding quickly to requests.
- Greeted and accommodated guests, building positive experiences from the first interaction.
- Persuaded or influenced guest purchases by enticing them to buy higher-margin items and add-ons.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders and maintaining effective timing with the kitchen to maintain ticket times for the entire dining room.
- Memorized frequent customer preferences to build relationships and loyalty.
- Memorizing a daily menu with complete knowledge of ingredients and cooking methods to explain preparation of various food items.
Site Manager
Open Heart Kitchen
Livermore, CA
09.2019 - 11.2020
- Supervised workers and volunteers during their shifts in order to ensure that tasks were completed according to standards.
- Directed all daily site operations. Including: meal preparation, plating, and service for up to 400 clients per day, managing daily labor costs, ensuring all employees and volunteers adhered to all applicable health codes and standards, liaised with local agencies and city offices as needed.
- Effectively communicated with contractors and subcontractors to ensure quality control and safety compliance.
- Identified opportunities to increase efficiency of on-site operations.
- Maintained accurate records of all activities related to job sites, such as labor hours worked and materials used.
- Audited and maintained inventories, supplies, and equipment.
- Monitored inventory levels at job sites regularly to prevent shortages or overages of supplies, and ordered inventory appropriately to maximize budget efficiency.
- Utilized advanced problem-solving skills to identify potential issues before they became major problems.
- Enforced strict safety regulations on-site to ensure the well-being of personnel and visitors alike.
Education
Level 2 - Enology
WSET
01-2013
Skills
- Menu development
- Sales generation
- Inventory management
- Event planning
- Staff training
- Strategic planning
- Sales promotion
- POS system proficiency
- Marketing initiatives
- Budgeting expertise
- Scheduling coordination
- Food safety compliance
Certification
- Serve Safe Food Manager
- CA ABC Responsible Beverage Service
- Serve Safe Food Allergen Awareness
References
References available upon request
Prior Restaurants
- The Restaurant at Wente Vineyards, 2011-2013, Floor Manager
- The Peasant and The Pear, 2015-2017, FoH Manager
- Salt Craft, 2018-2019, FoH Manager/Events Coordinator
- PF Chang's Fremont, 2019, FoH Manager
Timeline
Taproom Manager
Dust Bowl Brewing
03.2025 - Current
Wine Ambassador
DelValle Winery
08.2023 - 04.2025
Server
RangeLife
04.2021 - 08.2023
Site Manager
Open Heart Kitchen
09.2019 - 11.2020
Level 2 - Enology
WSET