Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Bryce Waters

Charlotte,NC

Summary

Over seven years of experience providing great customer service every day. I am self-motivated, detail oriented and eager to take on additional responsibilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Taproom Manager

Heist Brewery
05.2022 - Current
  • Managed inventory and maintained optimal stock levels to ensure product freshness and availability.
  • Trained and mentored staff on taproom operations, customer service techniques, and beer knowledge.
  • Takes initiative to proactively find places for improvement in taproom
  • Implemented efficient scheduling practices to maximize staff productivity while minimizing labor costs.
  • Oversaw routine maintenance tasks for taps, coolers, glassware, and other equipment to guarantee consistent quality control standards were met.
  • Constant understanding of our products and ensures staff is knowledgeable of products we sell as well as basic brewing process
  • Improved customer satisfaction by providing exceptional service and maintaining a friendly, welcoming atmosphere.
  • Increased taproom sales by implementing effective promotional strategies and hosting engaging events.

Taproom Lead

Six Bridges Brewing
10.2021 - 05.2022
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consulted with managers to organize special events and promotions.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.

Bartender/Assistant Brewer

Social Fox Brewing
06.2020 - 10.2021
  • Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
  • Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
  • Assisted with opening and closing procedures, maintaining a clean and organized workspace.
  • Contributed to a positive work environment by fostering teamwork among staff members during high-pressure shifts.
  • Improved brewing process efficiency by maintaining and cleaning brewery equipment regularly.
  • Participated in quality control testing to maintain high standards of flavor, aroma, and appearance in all products.
  • Contributed to successful seasonal brew launches with diligent preparation and organization of ingredients and equipment.
  • Enhanced customer relations through participation in brewery tours, providing informative insights into the brewing process.

Education

High School Diploma -

George Walton Comprehensive High School
Marietta, GA
05.2015

Skills

  • POS System proficiency
  • Menu development
  • Brand Awareness
  • Scheduling Coordination
  • Ordering Supplies
  • Sales Strategies
  • Sales Promotion
  • Vendor Relationship Management
  • Restaurant Management
  • Staff Training

Personal Information

  • Title: Taproom Manager
  • Work Permit: Authorized to work in the US for any employer

Certification

  • Cicerone Certified Beer Server, 02/01/22, Present, A general knowledge of craft beer, Understands different pouring techniques

Timeline

Taproom Manager

Heist Brewery
05.2022 - Current

Taproom Lead

Six Bridges Brewing
10.2021 - 05.2022

Bartender/Assistant Brewer

Social Fox Brewing
06.2020 - 10.2021

High School Diploma -

George Walton Comprehensive High School
  • Cicerone Certified Beer Server, 02/01/22, Present, A general knowledge of craft beer, Understands different pouring techniques
Bryce Waters