Over seven years of experience providing great customer service every day. I am self-motivated, detail oriented and eager to take on additional responsibilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Taproom Manager
Heist Brewery
05.2022 - Current
Managed inventory and maintained optimal stock levels to ensure product freshness and availability.
Trained and mentored staff on taproom operations, customer service techniques, and beer knowledge.
Takes initiative to proactively find places for improvement in taproom
Implemented efficient scheduling practices to maximize staff productivity while minimizing labor costs.
Oversaw routine maintenance tasks for taps, coolers, glassware, and other equipment to guarantee consistent quality control standards were met.
Constant understanding of our products and ensures staff is knowledgeable of products we sell as well as basic brewing process
Improved customer satisfaction by providing exceptional service and maintaining a friendly, welcoming atmosphere.
Increased taproom sales by implementing effective promotional strategies and hosting engaging events.
Taproom Lead
Six Bridges Brewing
10.2021 - 05.2022
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Consulted with managers to organize special events and promotions.
Explained daily specials and beverage promotions to exceed daily sales goals.
Trained new employees on proper protocols and customer service standards.
Interacted well with customers to build connections and nurture relationships.
Bartender/Assistant Brewer
Social Fox Brewing
06.2020 - 10.2021
Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
Assisted with opening and closing procedures, maintaining a clean and organized workspace.
Contributed to a positive work environment by fostering teamwork among staff members during high-pressure shifts.
Improved brewing process efficiency by maintaining and cleaning brewery equipment regularly.
Participated in quality control testing to maintain high standards of flavor, aroma, and appearance in all products.
Contributed to successful seasonal brew launches with diligent preparation and organization of ingredients and equipment.
Enhanced customer relations through participation in brewery tours, providing informative insights into the brewing process.
Education
High School Diploma -
George Walton Comprehensive High School
Marietta, GA
05.2015
Skills
POS System proficiency
Menu development
Brand Awareness
Scheduling Coordination
Ordering Supplies
Sales Strategies
Sales Promotion
Vendor Relationship Management
Restaurant Management
Staff Training
Personal Information
Title: Taproom Manager
Work Permit: Authorized to work in the US for any employer
Certification
Cicerone Certified Beer Server, 02/01/22, Present, A general knowledge of craft beer, Understands different pouring techniques
Timeline
Taproom Manager
Heist Brewery
05.2022 - Current
Taproom Lead
Six Bridges Brewing
10.2021 - 05.2022
Bartender/Assistant Brewer
Social Fox Brewing
06.2020 - 10.2021
High School Diploma -
George Walton Comprehensive High School
Cicerone Certified Beer Server, 02/01/22, Present, A general knowledge of craft beer, Understands different pouring techniques
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