Kristin Knight
Fairport,NY
Summary
Dynamic team leader with a robust background in hospitality and customer service, dedicated to fostering strong relationships with customers, staff, and vendors. Proven expertise in operational management, staff training, and development contributes to a positive, team-oriented work environment that promotes employee growth. Successfully implemented innovative systems within the taproom, enhancing customer experience through live music programs, engaging events, and seamless coordination of private rentals. Highly organized and proactive, consistently driving high productivity while thriving in collaborative settings.
Overview
16
16
years of professional experience
Work History
Taproom Manager
Aurora Brewing Company
Pittsford, NY
11.2023 - Current
- Organized successful special events such as beer pairing nights and flower bars, driving sales growth and attracting new clientele.
- Optimized the use of space within the taproom, creating a comfortable atmosphere that encouraged repeat patronage.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Interacted well with customers to build connections and nurture relationships.
- Trained and mentored staff on taproom operations, customer service techniques, and beer knowledge.
Manager/Bartender/Server
Label 7 Napa Eatery & Bar
Pittsford, NY
04.2019 - 10.2023
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Helped oversee the daily operations of the store, managing staff and inventory.
- In charge of all ordering, inventory and general maintenance of the beer program.
- Supervised the opening and closing duties of the bar shift including cash handling procedures.
- Maintained positive relationships with beer and liquor vendors to secure competitive pricing on products and supplies.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
Account Coordinator
Lavoro Group
Rochester, NY
08.2016 - 04.2019
- Developed strong organizational and communication skills while coordinating accounts with multiple clients.
- Provided excellent customer service to ensure client satisfaction and account retention.
- Built strong client relationships through service execution, validation and good response time.
- Answered phone calls and emails from clients to address questions, complaints, and needs.
Server
Jine's Restaurant
Rochester, NY
05.2010 - 08.2016
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Memorized menu to help diners make informed meal choices.
- Used focus and memorization skills to keep track of tables and remember orders.
Education
HIGH SCHOOL DIPLOMA -
Pittsford Mendon High School
Pittsford, NY06.2006
Skills
- High-Volume Environments
- Energetic and Outgoing
- Liquor, Beer and Wine Knowledge
- Complex Problem-Solving
- Food and Beverage Management
- POS system proficiency
- Marketing initiatives
- Customer relationship building
- Cash handling
- Team leadership
- Decision-making
- Clear communication
- Customer relations
- Inventory management
- Event Coordination
Timeline
Taproom Manager
Aurora Brewing Company
11.2023 - Current
Manager/Bartender/Server
Label 7 Napa Eatery & Bar
04.2019 - 10.2023
Account Coordinator
Lavoro Group
08.2016 - 04.2019
Server
Jine's Restaurant
05.2010 - 08.2016
HIGH SCHOOL DIPLOMA -
Pittsford Mendon High School