Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Savannah Reese

Iowa City

Summary

Dynamic hospitality leader with a proven track record in delivering exceptional guest service, operational excellence, and team development. Skilled in staff training, inventory oversight, and financial accountability. Known for resolving guest concerns with empathy and care, enhancing service experiences, and driving collaboration across departments in fast-paced environments. Passionate about creating memorable moments while upholding Hyatt’s core values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing—ensuring every colleague and guest feels genuinely cared for and valued.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Taproom Manager

Big Grove Brewery
Iowa City
11.2024 - Current
  • Lead the team through lunch and dinner services while communicating with kitchen managers.
  • Money management while opening, closing, and tipping out staff.
  • Attend weekly meetings to collaborate with other managers on how to improve taproom service.
  • Communicated with candor while addressing staff and guests to solve problems.

Front of House Employee

Big Grove Brewery
Iowa City
06.2020 - Current
  • Achieved status as industry professional by collaborating with managers throughout front of house to learn restaurant standards
  • Utilized problem solving skills and food knowledge to provide an excellent dining experience while food running
  • Adapted and shared cultural experience with guests while serving

Server/Bartend Lead

Big Grove Brewery
Iowa City
01.2023 - 11.2024
  • Uphold community culture by setting standards for training
  • Attend bimonthly meetings to collaborate with other leads and managers on how to improve taproom service
  • Solve problems as they arise by meeting staff needs or elevating concerns to supervisors
  • Create task list that will be completed by the conclusion of training
  • Answer questions and help navigate Toast for new servers bartenders

Veterinary Assistant

Pet Health Center of Tiffin
Tiffin
04.2018 - 06.2020
  • Learned technical skills such as: placing IV catheters, performed dental cleanings, assisted in soft tissue and orthopedic surgeries, ran pre-surgery and standard lab work, calculated individual surgical drugs, and prescription medications for patients
  • Communicated with clients by making appointments, filling prescriptions, and problem solving non-emergent situations

Education

Veterinary Assistant Diploma -

Kirkwood Community College
Cedar Rapids, IA
08.2018

Skills

  • Exceptional customer service delivery in both table and bar settings, ensuring a welcoming and personalized guest experience
  • Skilled in biweekly wholesale ordering and inventory management to support operational and guest dining needs
  • Proficient in daily cash handling, register reconciliation, and financial accountability practices
  • Experienced in staff onboarding, training, and development to enhance team performance and service consistency
  • Extensive knowledge of food and beverage operations, including menu development, pairing recommendations, and service standards
  • Proven ability to resolve guest concerns with empathy and efficiency, ensuring satisfaction and reinforcing brand loyalty
  • Strong communication and interpersonal skills, fostering seamless collaboration across departments and enhancing team dynamics
  • Adept at maintaining high service standards in fast-paced environments while balancing guest expectations and operational priorities

Certification

  • IPACT Certification

Awards

Outstanding Student Award - Kirkwood Vet Assistant Program, IPACT Certification

Timeline

Taproom Manager

Big Grove Brewery
11.2024 - Current

Server/Bartend Lead

Big Grove Brewery
01.2023 - 11.2024

Front of House Employee

Big Grove Brewery
06.2020 - Current

Veterinary Assistant

Pet Health Center of Tiffin
04.2018 - 06.2020

Veterinary Assistant Diploma -

Kirkwood Community College

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