Heather Kime

• Developed risk assessment frameworks to identify potential vulnerabilities in operations
• Analyzed compliance with regulatory standards and internal policies for risk mitigation
• Collaborated with cross-functional teams to enhance risk management strategies and processes
• Participated in regular audits to ensure adherence to established risk protocols and procedures
• Identified potential risk exposure to develop corrective action plans
• Reported findings on risk exposures to senior executives
• Identified areas in need of improvement with regard to compliance with internal controls
• Analyzed existing policies, procedures and processes for potential areas of risk exposure

• Maintained the Campaign Tracker internal marketing tool
• Developed process documentation for marketing operations workflows
• Implemented marketing automation tools to streamline campaign execution
• Trained new staff on operational procedures and best practices in marketing
• Provided support in developing automated workflows using marketing technology tools
• Reviewed all final campaigns for accuracy
• Point person for all internal marketing inquiries
• Maintained all POs for marketing
• Maintained all policies for marketing

• On-boarding law firms with Collaborati
• Maintaining Outside Counsel Billing Policies
• Working with Finance department to ensure General Ledger coding is accurate
• Reviewing law firm invoices for accuracy
• Reviewing matters for data accuracy
• Work closely with OCR department on rate arrangements and agreements
• Point person for internal and external billing inquires
• Supervise staff of one

• Work with client personnel to ensure billing guidelines are properly implemented and followed
• Work with attorneys to ensure billing information is accurate and complete
• Review and edit proforma invoice material
• Create invoices using Elite billing system
• Transmit invoices to clients, using e-billing tools, email or US Mail
• Work with client personnel on rate arrangements, ensuring proper implementation
• Develop and maintain client specific reports for attorneys and clients

• Reviewed client accounts to ensure accurate pricing, order fulfillment, calculation of shipping charges, and discounts prior to billing
• Managed pre-payment arrangements
• Responsible for billing all accounts
• Billing for libraries, schools, government agencies, embassies and businesses
• Posted cash receipts daily
• Administer sales / billing process for standing order (50,000 + standing order customers)
• Supervised staff of two

Customer Service Representative

• Processed orders
• Answered customer questions
• Tracked orders
• Resolved delivery issues
• Called customers regarding past-due/delinquent accounts