Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Ka Xiong

Coon Rapidis ,MN

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with quick learning ability and a talent for adjusting to new environments

Overview

18
18
years of professional experience

Work History

fps/risk management/deposit account specialist

Huntington Bank
Minnetonka, Minnesota
06.2010 - 05.2025
  • Reviewed financial status and evaluated discrepancies by assessing account information and activities.
  • Analyzed risk data to identify potential vulnerabilities for banking operations.
  • Monitored regulatory changes affecting the financial services industry and compliance.
  • Reviewed internal processes to enhance efficiency and reduce potential risks.
  • Review risk management database reports for compliance and fraud prevention.
  • Review checks for deposits.
  • closed account due to risks
  • Review bank-to-bank transfers.
  • Disputes regarding online banking.
  • Take escalation calls from branches and customers.
  • endorsement

teller/branch asst. manager/risk management

Tcf bank
cottage grove/Fridley , MN
10.2007 - 06.2010
  • Processed customer transactions accurately and efficiently.
  • Managed cash drawer, ensuring proper balances at shift end.
  • Assisted customers with account inquiries and product information.
  • Handled complex customer issues, escalating when necessary for resolution.
  • Promoted bank products and services to enhance customer engagement.
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Trained employees on cash drawer operation.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Cross-sold additional bank products when applicable to meet customer needs.

Home Mortgage

Wells Fargo
Eagan, Minnesota
07.2007 - 09.2007
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Copy the mortgage paperwork.
  • Make sure the amount of payment matches the loan.
  • Appraisal

Education

High School Diploma -

Conerstone Christian Correspondence School
Townsend, GA

Skills

  • Data analysis
  • Regulatory compliance
  • Customer service
  • Financial reporting
  • Process improvement
  • Conflict resolution
  • Risk assessment
  • Account management

Languages

English/Hmong
Native/ Bilingual

Affiliations

  • like to do family out door - camping /fishing
  • travels
  • play volleyball

References

References available upon request.

Timeline

fps/risk management/deposit account specialist

Huntington Bank
06.2010 - 05.2025

teller/branch asst. manager/risk management

Tcf bank
10.2007 - 06.2010

Home Mortgage

Wells Fargo
07.2007 - 09.2007

High School Diploma -

Conerstone Christian Correspondence School

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