Heather Kisow
Gibsonia,PA
Overview
12
12
years of professional experience
Work History
Community Support Coordinator
Pittsburgh Mercy Behavioral Health
08.2023 - Current
- Enhanced community engagement by organizing and coordinating local events and programs.
- Improved access to resources for community members by collaborating with local organizations and agencies.
- Increased volunteer participation by creating and implementing a comprehensive recruitment strategy.
- Ensured compliance with relevant regulations by maintaining accurate records and documentation for all programs and services provided.
- Mentored new staff members, providing guidance on best practices in community support coordination.
Engagement Specialist
Pittsburgh Mercy Behavioral Health
04.2022 - 08.2023
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Managed multiple projects simultaneously, ensuring deadlines were met and goals achieved.
Shelter Lead
Pittsburgh Mercy Behavioral Health
10.2021 - 04.2022
- Managed daily operations of the shelter, ensuring a safe and supportive environment for clients.
- Evaluated program effectiveness, implementing changes as needed to meet the evolving needs of the homeless population.
- Collaborated with case managers to develop individualized plans for clients, addressing their unique barriers to housing stability.
Director of Children's Services
Early Years Children's Center
06.2020 - 04.2021
- Scheduled employees for shifts, taking into account employee strengths.
- Audited files
- Supervised a team of about 20 individuals during day to day operations
- Worked with DHS
Domestic Violence Specialist
VOICE
08.2017 - 06.2020
- Improved safety for domestic violence survivors by developing and implementing comprehensive safety plans.
- Provided crisis intervention services to domestic violence victims, ensuring immediate support and guidance.
Crisis Intervention Specialist
Family Resources
08.2012 - 08.2017
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Supervised a team of 12 specialists
Homeless Mental Health Specialists
Transitional Services
07.2014 - 01.2017
- Collaborated with multidisciplinary teams to provide comprehensive mental health services and support for patients.
Traumatic Brain Injury Specialist
Hershey Medical Center
01.2012 - 01.2013
- Evaluated truck drivers after traffic accidents
- Managed paperwork, goal planning, and job training
Education
Bachelor of Science - Psychology And Human Services
Davis & Elkins College
Elkins, WV05.1993
Skills
- Crisis Intervention
- Training and Development
- Volunteer Coordination
- Active Listening
- Conflict Resolution
- Effective Communication
- Empathy and Compassion
- Case Management
- Resource Coordination
- Client Advocacy
- Community Outreach
- Problem Solving
Timeline
Community Support Coordinator
Pittsburgh Mercy Behavioral Health
08.2023 - Current
Engagement Specialist
Pittsburgh Mercy Behavioral Health
04.2022 - 08.2023
Shelter Lead
Pittsburgh Mercy Behavioral Health
10.2021 - 04.2022
Director of Children's Services
Early Years Children's Center
06.2020 - 04.2021
Domestic Violence Specialist
VOICE
08.2017 - 06.2020
Homeless Mental Health Specialists
Transitional Services
07.2014 - 01.2017
Crisis Intervention Specialist
Family Resources
08.2012 - 08.2017
Traumatic Brain Injury Specialist
Hershey Medical Center
01.2012 - 01.2013
Bachelor of Science - Psychology And Human Services
Davis & Elkins College
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