Heather Kisow
Gibsonia,PA
Summary
Overview
12
12
years of professional experience
Work History
Community Support Coordinator
Pittsburgh Mercy Behavioral Health
08.2023 - Current
- Enhanced community engagement by organizing and coordinating local events and programs.
- Improved access to resources for community members by collaborating with local organizations and agencies.
- Increased volunteer participation by creating and implementing a comprehensive recruitment strategy.
- Ensured compliance with relevant regulations by maintaining accurate records and documentation for all programs and services provided.
- Mentored new staff members, providing guidance on best practices in community support coordination.
Engagement Specialist
Pittsburgh Mercy Behavioral Health
04.2022 - 08.2023
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Managed multiple projects simultaneously, ensuring deadlines were met and goals achieved.
Shelter Lead
Pittsburgh Mercy Behavioral Health
10.2021 - 04.2022
- Managed daily operations of the shelter, ensuring a safe and supportive environment for clients.
- Evaluated program effectiveness, implementing changes as needed to meet the evolving needs of the homeless population.
- Collaborated with case managers to develop individualized plans for clients, addressing their unique barriers to housing stability.
Director of Children's Services
Early Years Children's Center
06.2020 - 04.2021
- Scheduled employees for shifts, taking into account employee strengths.
- Audited files
- Supervised a team of about 20 individuals during day to day operations
- Worked with DHS
Domestic Violence Specialist
VOICE
08.2017 - 06.2020
- Improved safety for domestic violence survivors by developing and implementing comprehensive safety plans.
- Provided crisis intervention services to domestic violence victims, ensuring immediate support and guidance.
Crisis Intervention Specialist
Family Resources
08.2012 - 08.2017
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Supervised a team of 12 specialists
Homeless Mental Health Specialists
Transitional Services
07.2014 - 01.2017
- Collaborated with multidisciplinary teams to provide comprehensive mental health services and support for patients.
Traumatic Brain Injury Specialist
Hershey Medical Center
01.2012 - 01.2013
- Evaluated truck drivers after traffic accidents
- Managed paperwork, goal planning, and job training
Education
Bachelor of Science - Psychology And Human Services
Davis & Elkins College
Elkins, WV05.1993
Skills
- Crisis Intervention
- Training and Development
- Volunteer Coordination
- Active Listening
- Conflict Resolution
- Effective Communication
- Empathy and Compassion
- Case Management
- Resource Coordination
- Client Advocacy
- Community Outreach
- Problem Solving
Timeline
Community Support Coordinator
Pittsburgh Mercy Behavioral Health
08.2023 - Current
Engagement Specialist
Pittsburgh Mercy Behavioral Health
04.2022 - 08.2023
Shelter Lead
Pittsburgh Mercy Behavioral Health
10.2021 - 04.2022
Director of Children's Services
Early Years Children's Center
06.2020 - 04.2021
Domestic Violence Specialist
VOICE
08.2017 - 06.2020
Homeless Mental Health Specialists
Transitional Services
07.2014 - 01.2017
Crisis Intervention Specialist
Family Resources
08.2012 - 08.2017
Traumatic Brain Injury Specialist
Hershey Medical Center
01.2012 - 01.2013
Bachelor of Science - Psychology And Human Services
Davis & Elkins College
Similar Profiles
Lisa LennonLisa Lennon
Team Lead at Pittsburgh Mercy Behavioral HealthTeam Lead at Pittsburgh Mercy Behavioral Health
Mandy FlaugherMandy Flaugher
Registered Nurse at The Behavioral Health Institute, Bons Secours Mercy HealthRegistered Nurse at The Behavioral Health Institute, Bons Secours Mercy Health
Owen MartinOwen Martin
Mental Health Counselor at Mercy Behavioral HealthMental Health Counselor at Mercy Behavioral Health