Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

HEATHER KLEEMEYER

Winfield,IA

Summary

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Iowa. NREMT-certified.

Overview

16
16
years of professional experience
1
1
Certification

Work History

EMS Director

Henry County EMS
05.2021 - Current
  • Department leadership
  • Directed emergency medical services operations, ensuring compliance with state and federal regulations.
  • Developed and implemented training programs to enhance staff performance and patient care quality.
  • Collaborated with healthcare partners to optimize resource allocation during emergency response situations.
  • Analyzed operational data to identify trends, drive improvements, and streamline processes within the EMS department.
  • Managed budgetary requirements, allocating funds effectively to support program initiatives and equipment needs
  • Oversight of daily operations and training program initiatives
  • Develop and update policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Motivate and supervise 25 EMTs and Paramedics in delivering quality patient care.
  • Led strategic planning initiatives to expand service capabilities and improve community outreach programs.
  • Championed innovation within the department by researching emerging trends in emergency medical services management techniques.
  • Conducted regular audits of equipment and resources, ensuring proper maintenance and replacement as needed
  • Fostered a culture of safety among staff members by conducting thorough investigations into incidents involving injuries or adverse events.
  • Collaborated with local hospitals and healthcare providers to establish coordinated emergency response procedures.
  • Launched an effective quality assurance program that monitored clinical performance metrics across the department, leading to improved patient care standards.

Medical Examiner Investigator Liaison

Henry County, Iowa
01.2014 - 01.2024
  • Act as Liaison between the State of Iowa and the Henry County Medical Examiner
  • Conduct medicolegal death investigations
  • Ensure regulatory compliance
  • Report cases of foul play or other problematic causes of death to the appropriate legal authorities for further review.
  • Testify at inquests, hearings, and court trials.
  • Communicate with families and next of kin to assist in cause of death investigations.
  • Inquire into the cause, manner, and circumstances of human deaths and establish identities of deceased persons.
  • Record notes on body injuries and other possible causes of deaths, and complete detailed reports.
  • Conduct preliminary examinations of bodies to identify victims, locate signs of trauma, and identify factors indicative of time of death.

EMS Operations and Training Supervisor

Henry County EMS
05.2019 - 05.2021
  • Provide ALS patient care at Critical Care Paramedic level
  • Scheduling
  • QA/QI
  • Maintaining of employee files regarding training and certifications
  • Supervision of daily activities of line staff
  • Assisting EMS Director in various assigned tasks
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Collaborated with hospital and facility staff to provide correct patient treatments.
  • Provided pre-hospital trauma life support to keep patients alive and stabilized for hospital care.
  • Monitored vital signs before, during and after transportation.
  • Assessed new employee skills and strengths to provide customized training.
  • Updated employees with latest policies, procedures and compliance standards.
  • Collaborated with company leaders and department managers to determine training needs.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Assessed skill gaps for 25 employees in EMS department and developed training courses to meet identified needs.
  • Assisted with support functions such as budgeting and technology coordination.

Paramedic

Henry County EMS
07.2009 - 05.2019
  • Administered advanced life support and emergency medical care in high-pressure situations.
  • Collaborated with healthcare teams to develop effective treatment plans for patients.
  • Mentored junior paramedics, enhancing team performance and patient outcomes.
  • Evaluated patient conditions and implemented appropriate interventions rapidly.
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
  • Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
  • Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
  • Transferred patients safely and securely to medical facilities for continued care.

Education

Master of Science - Management And Leadership

Western Governors University
Salt Lake City, UT
05-2025

MBA - Master of Business Administration

Western Governors University
Salt Lake City, UT
03.2022

Bachelor of Science - Business Administration- Healthcare Management

Western Governors University
Salt Lake City, UT
06.2021

Associate of Science - Paramedicine Certificate

Southeastern Community College
West Burlington, IA
07.2010

Skills

  • Industry best practices
  • Process optimization
  • Challenge assessment
  • Organizational objective planning
  • Logistics coordination management
  • Clinical team leadership
  • Quality assurance processes
  • HIPAA compliance knowledge
  • Policy development
  • Stakeholder relationships
  • Effective talent acquisition
  • Emergency response leadership
  • Adherence to care standards

Accomplishments

  • Collaborated with team of local officials, local hospital administration, and community members to secure funding through Iowa Code Chapter 422D (Optional Taxes for Emergency Medical Services)

Certification

NREMT Paramedic, Iowa-licensed paramedic with Critical Care Paramedic endorsement, BLS Instructor, ACLS Instructor, PALS Instructor, NRP Provider, Stop The Bleed Instructor,ALERRT Instructor

Timeline

EMS Director

Henry County EMS
05.2021 - Current

EMS Operations and Training Supervisor

Henry County EMS
05.2019 - 05.2021

Medical Examiner Investigator Liaison

Henry County, Iowa
01.2014 - 01.2024

Paramedic

Henry County EMS
07.2009 - 05.2019

Associate of Science - Paramedicine Certificate

Southeastern Community College

Master of Science - Management And Leadership

Western Governors University

MBA - Master of Business Administration

Western Governors University

Bachelor of Science - Business Administration- Healthcare Management

Western Governors University

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