HEATHER KLEEMEYER
Winfield,IA
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Iowa. NREMT-certified.
Overview
16
16
years of professional experience
1
1
Certification
Work History
EMS Director
Henry County EMS
Mount Pleasant, IA
05.2021 - Current
- Department leadership
- Directed emergency medical services operations, ensuring compliance with state and federal regulations.
- Developed and implemented training programs to enhance staff performance and patient care quality.
- Collaborated with healthcare partners to optimize resource allocation during emergency response situations.
- Analyzed operational data to identify trends, drive improvements, and streamline processes within the EMS department.
- Managed budgetary requirements, allocating funds effectively to support program initiatives and equipment needs
- Oversight of daily operations and training program initiatives
- Develop and update policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Motivate and supervise 25 EMTs and Paramedics in delivering quality patient care.
- Led strategic planning initiatives to expand service capabilities and improve community outreach programs.
- Championed innovation within the department by researching emerging trends in emergency medical services management techniques.
- Conducted regular audits of equipment and resources, ensuring proper maintenance and replacement as needed
- Fostered a culture of safety among staff members by conducting thorough investigations into incidents involving injuries or adverse events.
- Collaborated with local hospitals and healthcare providers to establish coordinated emergency response procedures.
- Launched an effective quality assurance program that monitored clinical performance metrics across the department, leading to improved patient care standards.
Medical Examiner Investigator Liaison
Henry County, Iowa
Mount Pleasant, IA
01.2014 - 01.2024
- Act as Liaison between the State of Iowa and the Henry County Medical Examiner
- Conduct medicolegal death investigations
- Ensure regulatory compliance
- Report cases of foul play or other problematic causes of death to the appropriate legal authorities for further review.
- Testify at inquests, hearings, and court trials.
- Communicate with families and next of kin to assist in cause of death investigations.
- Inquire into the cause, manner, and circumstances of human deaths and establish identities of deceased persons.
- Record notes on body injuries and other possible causes of deaths, and complete detailed reports.
- Conduct preliminary examinations of bodies to identify victims, locate signs of trauma, and identify factors indicative of time of death.
EMS Operations and Training Supervisor
Henry County EMS
Mount Pleasant, IA
05.2019 - 05.2021
- Provide ALS patient care at Critical Care Paramedic level
- Scheduling
- QA/QI
- Maintaining of employee files regarding training and certifications
- Supervision of daily activities of line staff
- Assisting EMS Director in various assigned tasks
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Collaborated with hospital and facility staff to provide correct patient treatments.
- Provided pre-hospital trauma life support to keep patients alive and stabilized for hospital care.
- Monitored vital signs before, during and after transportation.
- Assessed new employee skills and strengths to provide customized training.
- Updated employees with latest policies, procedures and compliance standards.
- Collaborated with company leaders and department managers to determine training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for 25 employees in EMS department and developed training courses to meet identified needs.
- Assisted with support functions such as budgeting and technology coordination.
Paramedic
Henry County EMS
Mount Pleasant, IA
07.2009 - 05.2019
- Administered advanced life support and emergency medical care in high-pressure situations.
- Collaborated with healthcare teams to develop effective treatment plans for patients.
- Mentored junior paramedics, enhancing team performance and patient outcomes.
- Evaluated patient conditions and implemented appropriate interventions rapidly.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Transferred patients safely and securely to medical facilities for continued care.
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UT05-2025
MBA - Master of Business Administration
Western Governors University
Salt Lake City, UT03.2022
Bachelor of Science - Business Administration- Healthcare Management
Western Governors University
Salt Lake City, UT06.2021
Associate of Science - Paramedicine Certificate
Southeastern Community College
West Burlington, IA07.2010
Skills
- Industry best practices
- Process optimization
- Challenge assessment
- Organizational objective planning
- Logistics coordination management
- Clinical team leadership
- Quality assurance processes
- HIPAA compliance knowledge
- Policy development
- Stakeholder relationships
- Effective talent acquisition
- Emergency response leadership
- Adherence to care standards
Accomplishments
- Collaborated with team of local officials, local hospital administration, and community members to secure funding through Iowa Code Chapter 422D (Optional Taxes for Emergency Medical Services)
Certification
NREMT Paramedic, Iowa-licensed paramedic with Critical Care Paramedic endorsement, BLS Instructor, ACLS Instructor, PALS Instructor, NRP Provider, Stop The Bleed Instructor,ALERRT Instructor
Timeline
EMS Director
Henry County EMS
05.2021 - Current
EMS Operations and Training Supervisor
Henry County EMS
05.2019 - 05.2021
Medical Examiner Investigator Liaison
Henry County, Iowa
01.2014 - 01.2024
Paramedic
Henry County EMS
07.2009 - 05.2019
Associate of Science - Paramedicine Certificate
Southeastern Community College
Master of Science - Management And Leadership
Western Governors University
MBA - Master of Business Administration
Western Governors University
Bachelor of Science - Business Administration- Healthcare Management
Western Governors University