Summary
Overview
Work History
Education
Skills
Certification
Phlebotomy
References
Timeline
Generic

Heather Klein

Eagan,MN

Summary

I have 14+ years in Healthcare. I am currently working at M Health Fairview with a role in Patient Registration. I have 9 years at United Hospital working as a PCA/ Endoscopy Technician. I am cross trained and have experience working in many different departments throughout the hospital. , I work well Independently and as a team. I work well under lots of stress and pressure. I love looking for new things to learn and advance my skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Patient Registration

M Health Fairview
Eagan, MN
03.2024 - Current
  • Greet Patients
  • Verify Patient Information
  • Verify Insurance
  • Scan Patient Insurance, ID and paperwork into Epic
  • Have Patients fill out Wellness paperwork and set up tablets to answer questions
  • Schedule appointments as necessary
  • Check all incoming fax paperwork and distribute into necessary folders
  • Clean and sanitize equipment after Patient use

PCA/Endo Tech

United Hospital
Saint Paul, MN
10.2015 - 03.2024
  • Completed frequent cleaning and sanitizing to maintain healthy environment for patients
  • Room Patients for procedure
  • Prep Patients for procedure
  • Draw labs, take specimens from procedure to lab
  • Remove IV from Patient upon discharge
  • Prepare Scopes for Procedure
  • Set up room for Procedure
  • Take down and Clean after Procedure
  • Clean Scopes
  • Prepare Scopes for Transport
  • Stock all Prep and Procedure rooms
  • Making sure any Supplies we may be missing get ordered from Materials
  • Monitored, measured and documented patients' vital signs in Epic
  • Assisted nursing staff with diverse care needs of patients
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements
  • Responded to patient alarms and needs-assessment requests to identify course of treatment
  • Restocked unit frequently with necessary medical supplies
  • Transported patients to other areas of hospital in wheelchairs and beds for tests, treatments and therapies
  • Assisted with patient admissions, discharges and transfers
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized
  • Delivered personal nursing assistance in pre- and post-operative situations
  • Responded to bell or light signal calls to assist patients with needs.

Lead Home Health Aide

Sholom Home East
St. Paul, MN
03.2013 - 09.2015
  • Working with Elderly residents in both Assisted Living and Memory Care
  • Assist Residents with dressing and grooming
  • Bathroom Assist
  • Shower/Bath Assistance
  • Administer Medications to Residents
  • Escort to meals and activities
  • Take Blood Glucose
  • Take Vitals.

Resident Assistant

Ecumen Seasons
Parkway, Maplewood, MN
03.2013 - 07.2013
  • Working with elderly residents who need little to full cares
  • Assist with grooming and Dressing
  • Bathroom assist
  • Shower/Bath Assistance
  • Administer Medications to Residents
  • Escort to meals and daily activities.

Resident Assistant/ HHA

Presbyterian Homes and Services
St. Paul, MN
03.2010 - 02.2013
  • Work with elderly residents who need little to full assistance with daily cares and activities
  • Assist with grooming
  • Assist with toileting
  • Catheter Assistance (Cleaning, Changing day bag to night bag)
  • Shower/Bath assistance
  • Take Vital signs (BS, BP, O2 STATS, RESPERATIONS, WEIGHT)
  • Escorts to and from meals
  • Answer call boxes from Residents who need assistance.

Education

Saint Paul College
09.2021

CNA/ HHA Certification -

Saint Paul College
12.2009

High School Diploma -

Central High School

Skills

  • Phlebotomy
  • BLS Certified
  • Patient Registration
  • ADL support
  • Mobility Assistance
  • Emergency response
  • Vitals monitoring
  • Ambulation
  • Infection control standards
  • Patient positioning understanding
  • Sterilization techniques
  • Cultural awareness and sensitivity
  • Emergency procedures
  • Vitals assessments
  • Patient lifting
  • Emergency protocols
  • Specimen collection

Certification

  • Nursing Assistant/ HHA St. Paul College - 2009
  • Certified Phlebotomist, United Hospital - 2016
  • BLS Certification, United Hospital
  • EKG Trained

Phlebotomy

I was trained and certified as a Phlebotomist at United Hospital in 2016. I worked in the Phlebotomy Department and also draw blood in the Endoscopy Department, Pre- Op, and The Emergency Department.

References

  • Tania Gill, (651) 497-1901
  • Sarah Urick, (651) 233-8692
  • Foncilla Reese, (651) 621-0934

Timeline

Patient Registration

M Health Fairview
03.2024 - Current

PCA/Endo Tech

United Hospital
10.2015 - 03.2024

Lead Home Health Aide

Sholom Home East
03.2013 - 09.2015

Resident Assistant

Ecumen Seasons
03.2013 - 07.2013

Resident Assistant/ HHA

Presbyterian Homes and Services
03.2010 - 02.2013

Saint Paul College

CNA/ HHA Certification -

Saint Paul College

High School Diploma -

Central High School

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