LATYRA LANGSTON
Akron,OH
Summary
Customer service-oriented professional dedicated to providing exceptional service and driving customer satisfaction. Skilled in effectively addressing concerns and resolving issues to achieve positive outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
Cleveland Clinic Akron General
AKRON, OHIO
03.2021 - Current
- Welcomed patients, providing assistance with registration inquiries.
- Ensured timely clearing of service payments
- Conducted quality assurance checks ensuring accurate data entry in registrations
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Verified insurance eligibility through online portals or by phone calls.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
Phlebotomist
Cleveland Clinic Akron General
AKRON, OH
10.2003 - 03.2021
- Executed blood draws with precision following established guidelines
- Assessed patient information before specimen collection
- Collected specimens from pediatric, adult, and geriatric patients
- Supported onboarding programs for trainee phlebotomists
- Identified veins ideal for blood collection using sterilized needles
- Conducted venipuncture procedures to acquire blood samples for clinical tests
- Labeled blood vials with necessary details such as collection time, date, and patient name
Medical Assistant
Cleveland Clinic Akron General
AKRON, OHIO
10.2003 - 03.2021
- Assisted physicians in patient care through taking vital signs
- Prepared lab samples for evaluation
- Ensured correctness of medical records via filing, charting, and transcription
- Carried out routine lab tests including blood sugar levels under nurse supervision
- Tracked hospitalized patients' vital signs consistently during their stay
- Applied new wound dressings to prevent infections
Education
ASSOCIATE DEGREE - MEDICAL ASSIST AND TERMINOLOGY/BILLING AND CODING
National Institute of Technology
Cuyahoga Falls, OH05-2003
Skills
- Proficient in Prioritizing Tasks
- Effective Organization
- Customer Service Excellence
- Detail-Oriented Planning
- Patient bathing
- Vital signs monitoring
- Blood collection
- Patient-focused care
- Phlebotomy
- Specimen handling
- Patient Feeding
- Reliable team player
- Medical billing and coding
- Medical terminology proficiency
- Direct Patient Care
- Medical terminology knowledge
Affiliations
VOLUNTEERING FOR PEACEMAKERS
BASKETBALL (7TH GRADE - 8TH GRADE)
VOLUNTEERING FOR PRIDE CLINIC
Certification
- CERTIFICATE IN COMPLETION FOR RESTURANT MANAGEMENT
Accomplishments
GRADUATED FROM DAYTON JOB CORP
References
References available upon request.
Timeline
Patient Registration Representative
Cleveland Clinic Akron General
03.2021 - Current
Phlebotomist
Cleveland Clinic Akron General
10.2003 - 03.2021
Medical Assistant
Cleveland Clinic Akron General
10.2003 - 03.2021
- CERTIFICATE IN COMPLETION FOR RESTURANT MANAGEMENT
ASSOCIATE DEGREE - MEDICAL ASSIST AND TERMINOLOGY/BILLING AND CODING
National Institute of Technology
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