Tia Sailes
Calera
Summary
Im dedicated and adaptable professional seeking a rewarding career that leverages skills and knowledge while fostering growth. Known for a strong customer service ethic and positive demeanor, consistently delivering reliable support in fast-paced environments. Proficient in multitasking and capable of lifting and carrying heavy objects for extended periods, ensuring efficiency and productivity. Authorized to work in the US for any employer, ready to contribute to team success and enhance operational effectiveness.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Registration
Baptist Health Shelby ER
Alabaster, AL
06.2026 - Current
- A Patient Registration professional manages patient intake, verifies information, and ensures a smooth administrative experience for patients in healthcare settings.
- I collect and accurately record patient demographic, medical, and insurance information in electronic health records (EHR) or practice management systems.
- I confirm insurance coverage, benefits, and eligibility also communicate with insurance providers to resolve discrepancies.
- Customer Service: Serve as the first point of contact, greeting patients and visitors, answering questions, and providing information about services, policies, and procedures.
- Practient Registration also provide guidance on payment options, copayments, and financial assistance programs and assisting with completing necessary forms.
- I maintain patient confidentiality, comply with HIPAA regulations, and ensure all required forms and consents are completed. I also handle phone inquiries, and perform other clerical duties as needed.
Customer Service Representative/ SME
Progressive
Calera, AL
03.2023 - 06.2026
- I provide top-notch service to our customers over the phone, helping them with their insurance needs and inquiries. I also educate customers about coverage options, quote policies, and sell additional products like Home, Renters, Motorcycle, and Boat. Im also a SME which is subject-matter expert, has specialized knowledge in a particular area or topic.
Medical Insurance Agent
TTEC
California
08.2020 - 03.2023
- Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
Medical Assistant
MainStreet Family Urgent Care
Pelham, AL
02.2019 - 02.2021
- Perform Vital Signs, Measurements and Phlebotomy, EKG and ECG testing, complete administrative and clinical tasks in the offices of physicians, hospitals and other facilities, patient information by interviewing patient, recording medical history, verify that insurance is active, send and receive referrals and records, ensure every patient signs the Billing Policy, receptionist, answering multi line telephones, fax, scan, copy, email, consulting different doctors, monitor lobby/waiting room.
Medical Assistant
American Family Care
Alabama City, AL
10.2019 - 12.2019
- Provided patient care
- Obtained patient vitals
- Performed blood draws
- Triaged patients
- Responsible for scheduling patients for appointments
- Responsible for back office duties
- Ordered labs
Department Manager
WalMart Neighborhood Market
Helena, AL
02.2018 - 04.2019
- Maintain store activities and ensure a neat and clean store is ready to greet all customers the next morning, process all freight and arrange all merchandise, maintain all store merchandise and evaluate items as per purchasing order and handle all goods. And service efficiently, manage all merchandise and ensure appropriate tags and labels are properly placed, organize all store shelves and maintain cleanliness, coordinate with coworkers and various departments and identify and report any discrepancies, analyze sales floor and ensure replenishment of all goods as per requirement, maintain all lifting of goods efficiently, change prices, manage other associates, managed 3 departments, Meat, Frozen and Dairy.
Production Team Associate
American Thrift Store
Alabaster, AL
01.2015 - 08.2015
- Unloading and unpacking deliveries of merchandise; receive, handle, and help manage the inventory of merchandise and supplies; determine the price of merchandise and place price tags on the items, maintaining a clear and orderly checkout area.
Cashier/Stocker
Save Mor Food Outlet
Calera, AL
05.2013 - 08.2014
- Receive payments by cash, check, credit cards, vouchers, or auto debits issue receipts, refunds, credits, or change due to customers, greeted customers entering establishments, count money in cash drawers at the beginning and end of shifts, maintain a clean and orderly checkout area.
Education
Some College - Medical Assistant
Fortis Institute
Lake Shore, AL06.2019
High school Diploma - undefined
Calera High School
05.2014
Skills
- Accounts payable
- PHLEBOTOMY
- Medical Imaging
- MULTI LINE PHONE
- Vital Signs
- Laboratory Experience
- Medical Office Experience
- COPY MACHINE
- Microsoft Word
- Patient Care
- Human resources
- Injections
- Receptionist
- Triage
- EMR
- CPR Certified
- INVENTORY
- EHR
- MEDICAL RECORDS
- CPR
- Venipuncture
Certification
- Award for Excellence, Month 20XX
- Outstanding achievement as a Student Ambassador for Medical Assisting Program, Month 20XX
- Health Insurance Portability and Accountability Act (HIPPA).
- Department of Defense, Occupational Safety and Health Division (OSHA)
- Blood Borne Pathogens & Infection Control, 29 CFR 1910.1030.
- Hazard Communication, 29 CFR 1910.1200.
- NSC First Aid Course
- CPR And AED
- DOT Certified
Timeline
Patient Registration
Baptist Health Shelby ER
06.2026 - Current
Customer Service Representative/ SME
Progressive
03.2023 - 06.2026
Medical Insurance Agent
TTEC
08.2020 - 03.2023
Medical Assistant
American Family Care
10.2019 - 12.2019
Medical Assistant
MainStreet Family Urgent Care
02.2019 - 02.2021
Department Manager
WalMart Neighborhood Market
02.2018 - 04.2019
Production Team Associate
American Thrift Store
01.2015 - 08.2015
Cashier/Stocker
Save Mor Food Outlet
05.2013 - 08.2014
High school Diploma - undefined
Calera High School
Some College - Medical Assistant
Fortis Institute