Heather K. Morris
Sylva,NC
Summary
Skilled Bartender with expertise in customer engagement and crafting unique cocktails. Experienced in training staff, developing drink menus, and ensuring safety compliance in high-volume settings. Dedicated to delivering exceptional service and creating memorable experiences.
Overview
22
22
years of professional experience
Work History
Bartender,Server
Ruth's Chris Steakhouse
Whittier, NC
04.2026 - Current
- Crafted unique cocktails using fresh ingredients and premium spirits.
- Provided exceptional customer service in a fast-paced dining environment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking
- Maintained cleanliness and organization of bar area throughout shifts.
- Performed opening and closing duties including restocking supplies.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Lead Bartender,Sever
The Red Fox Tavern
Waynesville, NC
05.2024 - 03.2026
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on service standards and drink preparation.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Created signature cocktails and developed drink menus.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Bar Manager/Bartender/Server
Zane Grey Country BBQ & Great Pizza
Payson, AZ
01.2015 - 01.2023
- Prepared cocktails and served wine, draft, and bottled beer according to recipes.
- Trained staff on drink preparation and customer service techniques, improving team performance.
- Oversaw daily bar operations, enhancing service flow and customer satisfaction.
- Ensured cleanliness and organization of bar area, contributing to a positive customer experience.
- Maintained accurate inventory records to optimize supply levels and prevent shortages. by restocking supplies as necessary.
- Performed sanitation of glassware and utensils to uphold hygiene standards., utensils, and equipment to maintain hygiene standards.
- Developed menus featuring seasonal ingredients sourced from local suppliers.
- Ensured compliance with local health codes for food storage and alcohol serving guidelines.
Bartender/Food Server
Rim Golf Club
Payson, AZ
01.2015 - 05.2015
- Delivered premium fine dining experiences in an exceptional atmosphere.
- Recommended menu items tailored to guests' dietary needs and preferences, enhancing dining experience.
- Served a variety of beverages to resort guests with efficiency.
- Coordinated with kitchen staff for timely service during peak hours, ensuring guest satisfaction.
- Resolved guest inquiries and issues efficiently, maintaining high standards of service and guest relations.
- Developed knowledge of fine dining service and etiquette. in fine dining service and etiquette.
Bartender/Food Server
Mountain View Grand Resort and Spa
Whitefield, NH
01.2014 - 01.2015
- Executed bartending duties for resort activities, including summer pool, clubhouse, and main tavern, ensuring seamless service.
- Coordinated service for up to 300 guests per night while managing multiple weddings simultaneously, maintaining high service standards.
- Collaborated with team members to meet guest needs during high-volume service periods.
- Delivered exceptional customer service to ensure each guest felt valued and appreciated.
- Provided information on activities and amenities to enhance guest experience and encourage return visits.
- Trained in bar setup for weddings, special events, and banquets at Mountain View Grand to enhance guest experiences.
Bartender/Food Server
Wilderness/Cedar Lounge
Colebrook, NH
01.2010 - 01.2014
- Coordinated various responsibilities to enhance service delivery during busy shifts. to ensure exceptional service in a fast-paced environment.
- Executed bartending and food serving duties, ensuring timely delivery of orders in a fast-paced environment.
- Prioritized customer service and patron interaction to enhance safety and satisfaction.
- Engaged with diverse clientele, fostering a hospitable atmosphere for all guests.
- Developed a personalized drink menu utilizing mixology skills for varied age groups.
- Managed beer and liquor inventory, including stocking and ordering supplies to ensure optimal availability for service.
- Operated independently during shifts, showcasing initiative and problem-solving skills to maintain service standards.
Bartender
Effins Last Resort
Smithfield, RI
03.2008 - 06.2009
- Delivered exceptional mixology services in a fast-paced environment.
- Enhanced bartending skills by mastering diverse and complex drink offerings, improving customer satisfaction.
- Ensured accurate pouring and calibration for precise alcohol accounting, contributing to inventory control.
- Conducted monthly and nightly pour tests for bartenders, maintaining quality standards and consistency.
Bartender
Chester’s Restaurant
Harmony, RI
07.2008 - 03.2009
- Cultivated welcoming atmosphere, enriching customer experience during meals and drinks.
- Delivered exceptional customer service in a family-run, team-oriented environment.
- Encouraged efficient work practices among team members to improve service delivery.
- Enhanced food presentation standards by following strict placement guidelines.
Lead Bartender
The Bad Pig Saloon
Schenectady, N.Y.
01.2007 - 01.2008
- Coordinated shift coverage and executed closing duties to ensure seamless operations.
- Demonstrated honesty and reliability in managing bar responsibilities.
- Delivered respectful service to all patrons, upholding superior service standards.
- Provided attentive service to customers, enhancing overall dining experience. Consistently and courteously enhanced guest experience..
- Developed adaptability by engaging with a variety of customers. Served a diverse clientele., including bikers and businessmen.
- Executed food preparation, cooking, and presentation to high standards.
- Handled banking deposits and operational duties during manager’s absence.
Cocktail Server/Food Server/Bartender
Mazatzal Casino (Tonto Apache Reservation)
Payson, AZ
01.2005 - 01.2007
- Achieved top sales results on most shifts, enhancing customer satisfaction and driving company revenue.
- Prioritized customer satisfaction, resulting in recognition for outstanding service and performance.
- Executed multi-tasking strategies to effectively address diverse customer needs daily.
- Cultivated extensive client base, enriching customer interactions and elevating service standards.
- Thrived in fast-paced casino environment, delivering exceptional service to customers and colleagues.
- Embraced opportunities for learning to enhance service quality and operational efficiency.
Education
B.S. - Wildlife Management
State University of New York (S.U.N.Y) at Cobleskill College of Agriculture and Technology
Cobleskill, N.Y.01-2001
Skills
- Bartending certification
- Mixology and cocktail techniques
- Food handling safety standards
- Proficiency in POS systems
- Maintenance of bar equipment
- Development and training of staff
- Alcohol compliance regulations
Additional Skills Certifications
- Rhode Island and Providence Plantations License Approval (DBR), 2008
- Rhode Island S.T.O.P (Server Training on Premise) Alcohol Awareness Server Program, 2008, 07/02/11
- Arizona Dept. of Liquor Licenses and Control (ABC) Alcohol Training Program, 2005
- Arizona Food & Safety Food Handling, 2005
- NH Liquor Commission Management Training Seminar, 07/18/12
Timeline
Bartender,Server
Ruth's Chris Steakhouse
04.2026 - Current
Lead Bartender,Sever
The Red Fox Tavern
05.2024 - 03.2026
Bar Manager/Bartender/Server
Zane Grey Country BBQ & Great Pizza
01.2015 - 01.2023
Bartender/Food Server
Rim Golf Club
01.2015 - 05.2015
Bartender/Food Server
Mountain View Grand Resort and Spa
01.2014 - 01.2015
Bartender/Food Server
Wilderness/Cedar Lounge
01.2010 - 01.2014
Bartender
Chester’s Restaurant
07.2008 - 03.2009
Bartender
Effins Last Resort
03.2008 - 06.2009
Lead Bartender
The Bad Pig Saloon
01.2007 - 01.2008
Cocktail Server/Food Server/Bartender
Mazatzal Casino (Tonto Apache Reservation)
01.2005 - 01.2007
B.S. - Wildlife Management
State University of New York (S.U.N.Y) at Cobleskill College of Agriculture and Technology