Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heather Knuckles

Venice,Fl

Summary

Professional with extensive experience in the Dental Field. Excelling in Proven track record of optimizing workflow and Customer Service. Adept at managing projects among teams, ensuring exceptional service delivery and patient satisfaction. Data Entry, Insurance Verification, collecting payments. Strong attention to detail and excellent communication skills drive success.

Overview

28
28
years of professional experience

Work History

Dental Assistant

Dental Services
01.1998 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Busness Assistant

Heartland Dental
01.2021 - 08.2025
  • Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
  • Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
  • Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Engaged with customers to build business relationships.
  • Optimized workflow management through effective prioritization of tasks, delegation of responsibilities, and follow-up on progress.
  • Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
  • Streamlined office processes by implementing efficient filing systems and organizational tools.
  • Collected, arranged, and input information into database system.

Education

Lemon Bay High-school
Englewood, FL

Certifications - Dental

University of Florida
Gainesville, FL

Skills

  • Customer Service
  • Microsoft Word
  • Bank deposits
  • Payment processing
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills

Languages

English
Native or Bilingual

Timeline

Busness Assistant

Heartland Dental
01.2021 - 08.2025

Dental Assistant

Dental Services
01.1998 - Current

Lemon Bay High-school

Certifications - Dental

University of Florida

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Heather Knuckles