Heather Konya
LaPorte,IN
Summary
Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
8
8
years of professional experience
Work History
General Manager
Speedway Gas Station
08.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Manager
Hot Topic
05.2021 - 08.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Lead Assistant Manager
Speedway Gas Station
09.2020 - 04.2021
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
- Coordinated daily operations for optimal results, ensuring smooth workflow and customer satisfaction.
- Increased sales revenue with targeted marketing strategies and promotional initiatives.
- Developed and maintained a high-performing team, providing ongoing training and support.
- Built strong relationships with customers through positive attitude and attentive response.
- Fostered an atmosphere of teamwork among employees through effective communication strategies that encouraged collaboration toward shared goals.
General Manager
Dollar Tree
08.2015 - 01.2020
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
GED -
Laporte High School
La Porte, INSkills
- Business Administration
- Loss Prevention
- Account Management
- Workflow Planning
- Customer Retention
- Operations Oversight
- Schedule Management
- Customer Relations
- Team Leadership
Timeline
General Manager
Speedway Gas Station
08.2022 - Current
General Manager
Hot Topic
05.2021 - 08.2022
Lead Assistant Manager
Speedway Gas Station
09.2020 - 04.2021
General Manager
Dollar Tree
08.2015 - 01.2020
GED -
Laporte High School
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