Heather Koplan
Client Experience Professional / Brand Ambassador / Customer Relations
Beverly Hills,CA
Summary
Dynamic hospitality and client relations professional with extensive experience in luxury environments, specializing in front desk operations and high-touch guest experiences. Renowned for fostering meaningful connections, anticipating guest needs, and delivering exceptional service characterized by warmth, professionalism, and meticulous attention to detail. Demonstrated ability to thrive in fast-paced, high-volume settings while maintaining composure and a commitment to excellence in guest care. Proficient in reservations coordination, guest check-in/check-out processes, CRM systems, and facilitating cross-department communication. Passionate about crafting memorable experiences that exemplify the pinnacle of luxury hospitality.
Overview
16
16
years of professional experience
2
2
Certification
Work History
Brand Ambassador / VIP Hostess / Event Server
Multiple Agencies
01.2014 - Current
- Represent major brands including Anheuser-Busch, Bud Light, Estrella Beer, and Tecate at large-scale events and promotional campaigns.
- Provide high-touch guest interaction at private events, conventions, film premieres, and gala functions across luxury venues.
- Maintain exceptional professionalism while engaging with diverse and high-profile clientele.
- Enhance brand visibility through product demonstrations, live promotions, and relationship-driven guest engagement.
Client Relations Manager & Marketing Associate
Viking Health / Dr. Christian Middleton Chiropractic
01.2023 - 01.2025
- Managed front desk operations including guest check-in/check-out, scheduling, CRM systems, and financial transactions.
- Delivered personalized client experiences while coordinating with practitioners and clinical staff.
- Led initiatives to improve patient satisfaction and streamline appointment scheduling processes.
- Created marketing materials and supported outreach initiatives to grow the client base.
Wellness Consultant / Cryotherapy Technician
Cryohealthcare
01.2021 - 2024
- Educated guests on wellness services and guided them through personalized treatment experiences.
- Managed front desk operations including scheduling, payments, and client record systems.
- Built strong client relationships through attentive service, empathy, and proactive communication.
- Streamlined intake processes, improving client experience and service efficiency.
- Trained new staff on operational procedures and best practices in wellness consulting while promoting community engagement in wellness initiatives.
- Monitored client progress, adjusting plans based on feedback and results.
- Educated clients on benefits of cryotherapy and other wellness services.
- Developed and implemented customized wellness plans for diverse client needs.
Membership Sales Advisor
Equinox
01.2019 - 01.2021
- Cultivated relationships with prospective members to drive membership sales and community engagement.
- Conducted membership presentations and facility tours for potential clients.
- Exceeded membership sales targets and increased new membership sales by 18% within the first three months.
Executive & Personal Assistant
Law Offices of Ori Adrabi
01.2016 - 01.2020
- Managed calendars, travel arrangements, scheduling, and daily administrative operations.
- Handled confidential documents, contracts, and client communications.
- Improved office organization through enhanced filing and document management systems.
Patient Coordinator / Assistant Spa Manager
Essenza Day & Medical Spa
01.2012 - 01.2016
- Coordinated patient appointments and managed front desk operations for a busy medical aesthetics spa.
- Provided concierge-style service to clients seeking cosmetic and wellness treatments.
- Handled payments, product recommendations, and treatment scheduling.
- Maintained accurate patient records using EHR systems.
Hostess & Bar Server
The Boulevard at The Regent Beverly Wilshire
01.2010 - 01.2013
- Welcomed guests and managed reservations for a high-end Beverly Hills restaurant and bar.
- Developed rapport with guests and delivered attentive service in a luxury hospitality environment.
- Maintained exceptional professionalism while engaging with diverse and high-profile clientele.
- Completed Diamond Resort-level training courses and monthly continued Diamond training.
- Assigned seating, optimized table flow, and ensured a seamless guest experience.
Education
Graduate Certificate - Health & Wellness Coach
Institute for Integrative Nutrition
01.2022
Associate of Science - Dietetics
Santa Monica College
01.2016
Skills
- Guest check-in & check-out procedures
- Luxury customer service & guest relations
- VIP client experience management
- Conflict resolution & problem solving
- Reservation systems & appointment scheduling
- Cross-department communication
- Multitasking in high-volume environments
- Attention to detail
- CRM and multi-software front desk systems
- Strong verbal and written communication
- Customer engagement
- Exceptional communication
Certification
Certified Master Reiki Practitioner
Timeline
Client Relations Manager & Marketing Associate
Viking Health / Dr. Christian Middleton Chiropractic
01.2023 - 01.2025
Wellness Consultant / Cryotherapy Technician
Cryohealthcare
01.2021 - 2024
Membership Sales Advisor
Equinox
01.2019 - 01.2021
Executive & Personal Assistant
Law Offices of Ori Adrabi
01.2016 - 01.2020
Brand Ambassador / VIP Hostess / Event Server
Multiple Agencies
01.2014 - Current
Patient Coordinator / Assistant Spa Manager
Essenza Day & Medical Spa
01.2012 - 01.2016
Hostess & Bar Server
The Boulevard at The Regent Beverly Wilshire
01.2010 - 01.2013
Associate of Science - Dietetics
Santa Monica College
Graduate Certificate - Health & Wellness Coach
Institute for Integrative Nutrition