Open To Work
Lina M. Pagan
Las Vegas,NV
Summary
Dynamic Hospitality Lead with extensive experience in elite guest relations and high-volume environments. Expertise in VIP service and financial compliance ensures seamless operations while enhancing guest engagement and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Brand Ambassador & VIP Event Specialist
OJOS LOCOS SPORTS CANTINA
Las Vegas
02.2026 - Current
- Led VIP service for large-scale concert events, managing exclusive sections independently while delivering proactive service and ensuring meticulous station maintenance.
- Represented brand as "Face of the Venue" during promotional events and winner celebrations, capturing professional content with jackpot winners to elevate brand’s social presence.
- Database & Revenue Growth: Spearheaded promotional outreach and player loyalty initiatives, consistently driving venue revenue through high-volume player’s card sign-ups and guest engagement.
- Conflict Resolution: Acted as the primary point of contact for guest concerns, utilizing advanced de-escalation techniques to maintain a high-energy, positive environment.
- Achieved rapid promotion due to exceptional performance in high-volume service environments.
- Financial & Regulatory Compliance: Entrusted with high-stakes financial transactions, including the processing of casino jackpots and hand pays.
Service Specialist
MGM RESORTS INTERNATIONAL
Las Vegas
04.2023 - 08.2024
- High-Volume Execution: Managed rapid-fire guest interactions and complex payment processing with 100% accuracy in high-pressure, high-traffic casino environments.
- Guest De-escalation: Leveraged bilingual skills to resolve guest concerns and maintain a premium service environment in high-pressure, fast-paced settings.
- Systematic Organization: Implemented a rigorous organizational "correct order" method for tools and inventory, directly increasing team efficiency and reducing guest wait times during peak "Strip" rushes.
- Technical Adaptability: Highly proficient in high-volume POS platforms and tablet-based ordering; proven ability to master new software quickly to maintain service speed.
- Accountability: Maintained 100% accuracy in high-value cash handling and credit reconciliations, consistently closing out balanced shifts under pressure.
- Executed a transition from Mandalay Bay to Excalibur to optimize high-volume operations.
Education
High School Diploma -
Accelerated Academy
Las Vegas, NVSkills
- Physical Stamina
- High-Stakes Financials
- VIP Event Management
- Player Acquisition
- Crisis Management
- Brand representation
- Guest engagement
- Retail Sales Experience
- Marketing strategies
- Promotional awareness
- Customer relationship management
- Effective communication
Certification
- Alcohol Awareness (TAM Card), 01/01/25, 12/31/29
- Food Handler Safety (SNHD), 01/01/25, 12/31/28
Languages
- English
- Spanish, intermediate
- English, native
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Lead Brand Ambassador & VIP Event Specialist
OJOS LOCOS SPORTS CANTINA
02.2026 - Current
Service Specialist
MGM RESORTS INTERNATIONAL
04.2023 - 08.2024
High School Diploma -
Accelerated Academy