Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Kowal

Austin,TX

Summary

Trustworthy and dedicated with years of experience operating register. Talented at serving customers with efficiency and accuracy. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability.

Overview

30
30
years of professional experience

Work History

Ride Share Driver

Uber And Lyft
10.2022 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

Scheduler

MLA Labs
07.2012 - 11.2021
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Worked with supervisors and team members to understand customer needs and send technicians with appropriate qualifications.
  • Realigned schedules to factor in changing conditions such as cancellations and last minute requests.
  • Conferred with managers to achieve demanding targets.
  • Directed dispatching, routing and tracking of 30 fleet vehicles.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Established and maintained client rapport by utilizing quality customer service.

Bartender/Server

Miscellaneous
01.1993 - 06.2012
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
  • Complied with company guidance and TX and federal laws to control sales of tobacco and alcohol products.
  • Performed inventory control, such as counting and stocking merchandise.
  • Assisted customers by answering questions and fulfilling requests.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Education

High School Diploma -

Winthrop High School
Winthrop, MA
07.1988

Skills

  • Complex Problem-Solving
  • Social Perceptiveness
  • Critical Thinking
  • Cash Register Operation
  • Anticipating Guest Needs
  • Food Safety Guidelines
  • Closing Procedures
  • Estimating Demand
  • Customer Service
  • Safe Work Practices
  • Return and Exchange Processing
  • Adaptable and Flexible
  • OSHA Standards
  • Cooperative Attitude

Timeline

Ride Share Driver

Uber And Lyft
10.2022 - Current

Scheduler

MLA Labs
07.2012 - 11.2021

Bartender/Server

Miscellaneous
01.1993 - 06.2012

High School Diploma -

Winthrop High School

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Heather Kowal