Summary
Work History
Education
Skills
Timeline
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Jacqueline Inzunza

Compton,CA

Summary

Versatile professional with a proven track record of excellence in client service and problem-solving, honed across roles from Uber to Universal Studios. Demonstrates exceptional communication and confidentiality understanding, enhancing customer satisfaction and team efficiency. Achieved notable increases in repeat business and team performance through innovative strategies and a commitment to professionalism.

Work History

Ride Share Driver

Uber
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.

Administrative Assistant

Home Repair and Remodel
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Home Health Aide

Comfort Keepers
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Improved patient well-being by providing compassionate and attentive personal care.

Team Leader

Universal Studios
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.

Clerical Assistant

Victor Valley Global Medical Center
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.

Part Owner/Operation Manager

F&J Cleaners
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.

Education

Certificate - Medical Billing And Coding

Long Beach Community College
Long Beach, CA

High School Diploma -

Carson High School
Carson, CA
06.2005

Skills

  • Punctuality
  • Cleanliness
  • Communication
  • Dependable and reliable
  • Hospitable
  • Effective communication skills
  • Conflict de-escalation
  • Problem Resolution
  • Confidentiality understanding
  • Client Service
  • Professionalism
  • Communication Skills
  • Negotiation Skills
  • Problem-solving aptitude
  • Time management abilities
  • Professional Appearance
  • Critical Thinking
  • Reliability
  • Multitasking
  • Problem-solving abilities
  • Tech-savviness

Timeline

Ride Share Driver

Uber

Administrative Assistant

Home Repair and Remodel

Home Health Aide

Comfort Keepers

Team Leader

Universal Studios

Clerical Assistant

Victor Valley Global Medical Center

Part Owner/Operation Manager

F&J Cleaners

Certificate - Medical Billing And Coding

Long Beach Community College

High School Diploma -

Carson High School

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Jacqueline Inzunza