Heather Kramer
Anthem,AZ
Summary
Retail professional with proven expertise in team leadership and customer satisfaction at Phillips Van Heusen. Skilled in operations management and loss prevention, I excel in training staff to achieve sales goals and enhance performance. Committed to creating organized environments that drive sales and foster loyalty.
Overview
3
3
years of professional experience
Work History
Floor Supervisor
Phillips Van Heusen
Phoenix, AZ
02.2025 - Current
- Trained and mentored team members on sales techniques ensuring customer satisfaction.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Maintained clean and organized store environment to promote pleasant shopping experiences.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
- Oversaw comprehensive KPI reporting, including loss reports and monthly metrics analysis.
Floor Lead
The Children's Place
Phoenix, AZ
08.2023 - 02.2025
- Streamlined daily operations to enhance efficiency and productivity.
- Interacted well with customers to build connections and enhance loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and mentored team members on sales techniques and product knowledge to enhance performance.
Education
Cosmetology -
Paul Mitchell The School Phoenix
Phoenix, AZ 2014
Skills
- Customer satisfaction
- Team leadership
- Employee motivation
- Employee training
- Operations management
- POS systems
- Stock management
- Loss prevention
- KPI monitoring
- Retail merchandising
- Sales goal achievement
- Sales monitoring
- Workplace organization
- Email and phone communications
- Shipping and receiving
- Records maintenance
- Supply inventory management
Timeline
Floor Supervisor
Phillips Van Heusen
02.2025 - Current
Floor Lead
The Children's Place
08.2023 - 02.2025
Cosmetology -
Paul Mitchell The School Phoenix